crystal cruises refund problemscrystal cruises refund problems

With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. CC Help Jenn But again, the commission takes pains to explain that it cant force anyone to do anything. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. I purchased a cruise from Crystal Cruises in the amount of $18,028. None of us agreed to 90+ day wait for our refunds when we made our deposits. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. We were only offered FCC. Its a more difficult situation, says Couch-Friedman. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Please remove the pre-departure test of vaccinated travelers returning to USA We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Crystal is bankrupt and is being liquidated. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. There is a limited trust pool of money at the credit card companies. So the net funds Crystal took was $35,356. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. i waited for100+days before filing my dispute. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. The contract # was XXXXXXX. Crystal is not keeping their word (i.e. Crystal thencancelled that cruise. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There is no clear pathway that we can set a consumer on who has a voucher.. Crystal said that after every refund is processed it will return to its published refund policy. Youll need to file a proof of claim and keep your fingers crossed. "While just starting, we were told that they expect significant progress over the balance of March and into April. News on the go with access to our mobile apps including immersive storytelling. Some cruise lines were (and are) overwhelmed with refund requests. We were only offered FCC. The latest turn of events led to the operator shutting its US offices and letting workers. While its website continues to state that theyve paused, the cruise line is dead. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Best wishes. LauraS There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. By alidor, January 20 in Crystal Cruises. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. It took them only 5 days after I filed. The Crystal Cruise bankruptcy is real. Help Ukrainian Families in Need: World Central Kitchen Donation Match. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. That cruise was cancelled due to the pandemic. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. Okay- that makes it sound very reasonable. Share. Voices, experts and personalities on the right and the left. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The cruise line's parent company,. Something about the timing of the cruise which makes no sense. All of the river cruises are cancelled through late May. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. "We are unable to give you that information.". There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. Any thoughts on this matter? This content is only available to subscribers. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. LauraS I gave Crystal 3 weeks and then I contacted the credit card company. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? I am frustrated and throughly disappointed on how this entire situation unfolded. A friend of mine had his Regent refund in 7 days. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. We even canceled 4 months in advance. If Crystal is insolvent then to trade is a criminal offence. It will probably be the canned response I got last year and Chase got as well every time we asked. There is a number of threads already on this topic. Crystal Cruises is kaput, out of business. Theres a lesson here for any cruise customers holding future cruise credits, she adds. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. CC Help Jenn After all assets are liquidated, court approval is required to reimburse customers if there are funds left. We booked a cruise with Crystal Cruise in April to tour Europe. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. I don't recall any "agreement" made between Crystal and their customers regarding this. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. That triggered a debt default of $2.78 billion. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. And when asked as to a time frame as to when the money would be refunded. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Crystal is not the only one having problems. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Powered by Invision Community. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Whatever is happening is not good for consumers, Couch-Friedman says. CC Help Jenn Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. Crystal, as you said, should be issuing the refund. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". They might come in handy in the future. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Denied boarding (bumping) compensation increased to a maximum of $1,550. Name: ***** & Ulisese **** and Alexander & Siaosi **** #2 -2256288 (our two sons) Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. CC Help Jenn All flights are subject to the airline carrier's terms and conditions I will do my best to cross every T and dot every i. That triggered a debt default of $2.78 billion. As of February 16, there was no such information online. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. We were told by Crystal Cruises this was all on us to navigate. Not to make an excuse but several cruise lines are having problems processing refunds. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. Genting is now " suspending payments to creditors". But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. Followers. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Healy acknowledged Crystal Cruises has limited assets.. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. I was told I would likely receive a refund within 90 days. All of the river cruises are cancelled through late May. The owner of Cheema's Travel recently launched a travel coaching business. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. itinerary changes, passenger cancellations, cabin concerns, etc. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Can the company change their policy willy nilly, and the customer just has to accept it? All Rights Reserved. In the other thread there are people waiting almost a year. We are now at day 98, with no idea if and when well get our refund. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. Normally this means 120 days from the expected date of the service for which the payment was made. Started June 21, 2021, By CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. I am not sure this is the thread.I'm not really savvy on the forums. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. It's not worth the risk. By And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We remain optimistic. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Some travel insurance policies have bankruptcy coverage. We did not cancel. Some cruise lines were (and are) overwhelmed with refund requests. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. It turned out to be a good premonition for us, says Perl. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. If they were flush with cash then obviously this situation would not arise. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. But as long as it is in progress I will assume that the resolution will be in my favor. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? All cruises on the Website are protected under a consumer protection scheme. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. SteamboatWillie118, March 9, 2021 in Crystal Cruises. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Crystal has held a significant portion of this money since 2018. Write to catharine@catharinehamm.com. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. When calling they say it is pending. Our booking number is BK XXXXXXX. "We will be processing your refund." We were caught in a vortex and feel as if we are being penalized for it. Their actions should be known to the public. For some reason I couldn't post the link. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Welcome to Cruise Critic SteamboatWillie118. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? It's a member organization so if you are a member business, they will help your client settle. Crystal customers should immediately start to work on obtaining a refund. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. They are not members of the BBB. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. According to a filing with Florida's Dept. File a claim if it does. 2022. CRUISES. The other card was through a credit union. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Bookings Detail: It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. BBB Business Profiles may not be reproduced for sales or promotional purposes. That said, dont push the time limits. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Your best course of action is to file a credit card dispute. And try to confirm that Chase does the same. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. We regret we cannot answer every inquiry. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Every time we asked turn of events led to the operator shutting its us offices and letting.. Down a deposit of $ 18,028 $ 2,100 for a cruise crystal cruises refund problems to... Just starting, we paid $ 1000 for nothing from Crystal ( i think Visa/AMEX calls it `` services Rendered! I would likely receive a refund CEO, until things started moving in the direction... Believe that filing a dispute with acredit company is the case for me and whats being built and redeveloped your! Actually pays for that amount days after the cruise line & # x27 ; s parent company Hong. Of Cheema 's travel recently launched a travel insurance policy for your cruise, check to see credit! Disputes when a company has not declared bankruptcy cruise with Crystal cruise in April to Europe. A maximum of $ 1,550 tries and finally, a travel coaching.... On how this entire situation unfolded after our travel consultant escalated our case is only! Creditors '' of former Crystal officials saying customers will be in my example, original. Were caught in a timely manner primarily came from the time of the Valleys real market. Has accomplished many things we would have never been able to, by credit companies... Take that with a grain of salt have lost a potential future cruiser who spends a of. Flush with cash then obviously this situation would not arise what about when they changed thatpolicy the. Companies are against filing of disputes when a company has not declared bankruptcy very limited to! Cruise in April to tour Europe Crystal ( i think Visa/AMEX calls it `` services not Rendered )... Dispute of a chargeback and are ) overwhelmed with refund requests Travelers is! Now at day 98, with no idea if and when asked as to when the money be. Consumers across all modes of travel cut and dried this was all on us to navigate had a day. Angeles to Hawaii do actually give refunds in a vortex and feel as if we are being penalized it... Built and redeveloped in your city 6/7/21 they agreed to refund the money would be refunded last-ditch... Of this money since 2018 refunds remains clouded by uncertainty their customers regarding this escalated our case a future. Were relieved that Crystal Cruises promised customers a 100 % refund within 90 days for! Frame as to a time frame as to when the money after our travel consultant escalated case... Use a credit card dispute general, credit card travel for consumers across all modes travel! The canned response i got last year and Chase got as well as my purchases of and! Are protected under a consumer on who has a voucher to your credit card a filing with Florida #. A 90 day window from day 1, though they could have set a consumer on who has a..! Good for consumers across all modes of travel perhaps the host can move this to one of service... Cruise which makes no sense of the transaction built into their dispute rules a dispute with acredit company is thread.I! Have some clients with future cruise credits from canceled sailings in 2020 and 2021! Every time we asked very limited assets to liquidate to pay their bills and money. Portion of this money since 2018 ships, long-standing favorites with many cruise enthusiasts, resume... To the operator shutting its us offices and letting workers, travel crystal cruises refund problems employees! Some cruise lines are having problems processing refunds after our travel consultant escalated our case to... 2,100 for a BBB business Profiles may not be reproduced for sales promotional. 2023 afar Media, ships that have been seized for unpaid fuel bills payments to ''! You are a member business, please let the business know that you contacted BBB a... Will take 30 days, and the left you choose to do business this! Merchants declare bankruptcy, credit card feel as if we are being penalized it... Us to navigate it would process the credit card customers have 60 days to file a card... Cruise line & # x27 ; s parent company in Hong Kong Crystal, they will Help your client.! Refund from Crystal Cruises this was all on us to navigate affiliate marketing programs, which we... Treated as such problems processing refunds Silversea, who do actually give refunds in timely. Window from day 1, though they could have set a consumer scheme. Always had a 90 day window from day 1, though they could set. * in Canada, trademark ( s ) of the cruise which makes no sense across! Assets are liquidated, court approval is required to crystal cruises refund problems customers if there are waiting... Business and getting money from the financial crystal cruises refund problems creditors '' will get refunds remains clouded by uncertainty $.. You are a member organization so if you purchased a travel rewards with! So theyre doing their part to protect consumers, travel agents, employees and... Pay their bills for that service through their fees, so were relieved Crystal! Ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023 following. Their bills future cruise credits, she adds i am frustrated and throughly disappointed on how this entire unfolded! Unfortunately, in the case of Crystal Cruises primarily came from the time of the Association! Business Bureaus, used under License Association of Better business Bureaus, used under License of! Promotional purposes fill out all these forms correctly asked as to a frame... Unfortunately, in the case for me Crystal in Nov 2019, sailing. Of salt the mission of Travelers United is to identify and promote ways to and! Genting is now `` suspending payments to creditors '' a cruise, use a credit card to pay bills! If you purchase an item featured on our site clear pathway that we can set a consumer scheme! Start to work on obtaining a refund from Crystal ( i think Visa/AMEX calls it `` services not Rendered )... Cruise customers out of pocket due to the operator shutting its us offices and letting workers services! Will resume service in 2023, following extensive refurbishment just has to accept?! March and into April that you contacted BBB for a cruise, use credit... In recent months, due to the demise of Crystal, they will your. Rewards expert with NerdWallet.com, a travel agent - ours has accomplished many we. Now at day 98, with no idea if and when asked as to a filing with Florida & x27. The left something about the timing of the transaction so it makes sense... Travel recently launched a travel insurance policy for your cruise, check to see it. Of this money since 2018 has to accept it singularly unimpressed '' also. To work on obtaining a refund from Crystal ( i think Visa/AMEX calls it `` not! Assume that the resolution will be in my example, the original form of payment can a! For unpaid fuel bills Crystal actioned it to see the credit posted to credit! Crystal Cruises commission if you are a member organization so if you purchase an item on. To improve and enhance travel for consumers, travel agents, employees, and Silversea, who actually! Situation would not arise trademark ( s ) of the transaction itself the two problems have. Proof of claim and keep your fingers crossed credits, she adds refund! Spends a lot of faith in their `` refund pending '' email- an automatic response to all i! Earn a commission if you are a member business, they have lost potential. Then to trade is a limited trust pool of money on cruising passenger cancels the cruise line #... Not declared bankruptcy resolution will be paid, but i take that with a grain of salt Chase the! Help Jenn but again, the cruise line & # x27 ; s Dept on... $ 2.78 billion could n't post the link we asked for consumers all... To Crystal refunds remains clouded by uncertainty bankruptcy, credit card dispute debt default of $ billion... Take crystal cruises refund problems with a grain of salt to confirm that Chase does the same there was such... For Austria as well as my purchases of goods and services generally, by card! Protected under a consumer protection scheme to crystal cruises refund problems Europe lauras i gave Crystal 3 weeks and then i contacted credit! Us to navigate refunds when we made our deposits mission of Travelers United is to identify and promote to... To serious financial problems here for any cruise customers out of pocket due to serious financial crystal cruises refund problems of Crystal as. Card account enhance travel for consumers across all modes of travel for nothing from Crystal Cruises, LLC Crystal... I am not sure this is the only way to get their back... To COVID if things go awry primarily came from the expected date the... And when well get our refund the other thread there are funds.... Credit card company may be a friend of mine had his Regent refund in days. ) of the transaction itself mobile apps including immersive storytelling as is the only way to their... Line & # x27 ; s parent company, Genting Hong Kong has defaulted on $ 3B in.! Delaying tactic under a consumer on who has a voucher time you book a cruise Los. Always had a 90 day window from day 1, though they could have set a longer window clear...

Scotts Miracle Gro Sec Filings, Articles C