roto rooter bbb complaintsroto rooter bbb complaints

THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Photo shows it could not have come from a toilet drain. But is it better to hire one company over another when a customer needs one of the best home repair services? So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I was offered an appointment a few days out, I accepted the appointment. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. This is were our cable want thru next door unit **. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Thinking I was being advised correctly I agreed to get the matter resolved. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. I've used them in every scenario and the charges started going way, way up. Backed Up Sewer Line / Unethical Practices!!! Tristian had attempted to clear the drain from the basement. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Your people are encouraged to overbill and lie about the work they do. I called RR and informed them they broke the drain pipe. Find out how we combat fake reviews. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Note that complaint text that is displayed might not represent all complaints filed with BBB. Their jetter failed to operate so they departed. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S He replaced five feet of pipe with copper pipe. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Roto-Rooter were very polite and friendly and sent me an email. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Sign up to receive our free weekly newsletter. August 10, 2022, I called rooter rooter 3-days ago. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Still did not look around to verify the cause. Again, no call, no show. BS. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Business response. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. After the fact, he made small talk with me and was in my home for a total of 30 minutes. 4. They called about 30 minutes before Roberto, the technician showed up at my home. Gary, Todd, and Alex did a fantastic job. This complaint is on behalf of my parents, 4 grand! Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. After he left, I went to use the shower. We were billed $1,354.40. I opted to cable. The worst part isnt that. I call again, I'm told the tech or plumber will call me right back. Average of 16 Customer Reviews. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Submitting a response indicates a willingness to work with customers to make things right. Customer: John Cooke If you have an issue on a Sunday, save your time and dont call them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Read HQ Reviews. FAQ. Better Business Bureau: Scheduled several plumbling appointments - no one came to my home. However, I noticed black splotch stains on the floor of the tub. Dealing with them has been the worst experience of my life. The technician said they found a clog 8 feet down the pipe which they cleared. We use dedicated people and clever technology to safeguard our platform. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Roberto came back as promised and fixed the problem right away. The 1st man that came out wanted to only give us a price for clean up. Unreal! After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. We value your privacy. Our Drain tech used the proper equipment when he was on site as well. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Nearly 3.5 hours later (3:30 pm), still no service technician! they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. For your reference, reasons for rejection are included below. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I also think they shop over my insurance deductible. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I declined the service. The plumber was Dikembe McCaster. As weeks progress, additional water spots continued to appear in the same area. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. No one has come to my home. Tuesday they showed up and told us that the walls were still wet and then left. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Offered $75 off which is more than the coupon offered online. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Do yourselves a favor and use someone else. Call now to schedule. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Desired outcome: Repair of refund (full or partial). They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Details: THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. BBB Business Profiles generally cover a three-year reporting period. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Service address: 35720 Hazelwood, Westland Michigan This company needs to stop this practice immediately. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Incidentally he also, he would have overcharged me for the toilet flange repair. Reason For Call: Master BR toilet clogged up. John Cooke. This does not address the thousands of dollars that should be reimbursed. They dud me, now, it's my turn. It's dinner time and we tell him to leave and he was a jerk about it. He did remove the toilet. Total of Entire Work: $2000+ I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Thank you. we called customer with tech present, tech confirmed that the stains were already there previously. The inconvenience of having no kitchen sink for a month also should not be overlooked. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I admit I have never needed a plumber before. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. I am disappointed with the service that I received from them and I will never use this company again. Small bathroom was clear. The last was 5 days ago, and still no call back or resolution. So I hung up. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. 2023 Trustpilot, Inc. All rights reserved. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. If the drain wasn't fully clear. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. What a rip off and I'll never use them again. I call again, it's now 8pm. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. So they choose to pay someone else. customer was refunded $150 for the drain cleaning. An $800 estimation is too far from the $200 final cost. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I cannot recommend Roto Rooter they are way too expensive, They did the work. Never pay them until they give you what you want. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Tech arrived on time was very friendly. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. As a matter of policy, BBB does not endorse any product, service or business. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. If the pipes were too old to snake with your equipment you shouldnt have done the work! Called for service to detect leak and no show 2 times and postpone appointments for over one week. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Sean determined that the trap was collapsed and could not get his camera in the line. I discussed the issue with the representative, and nothing was resolved. Customer agreed on getting $75 credit back on card. Maybe, but sometimes you have to pay more for quality. 1/31/23 - *********** - tristan #**** We definitely clear it the next day. *All services may not be available at all locations. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Guess what they're charging? We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. There are multiple factors to consider when choosing a plumbing service. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I'm of course, never calling this fkrs' again. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. I signed the invoice without being able to read it because he said something was wrong with the ipad. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. He charged me $625! My options were cabling at around $400 and jetting at $1,295 which he continued to push. Eventually I hear the tech say that he has to call someone else and he leaves. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Schedule Online. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Win or lose, it'll cost them money. 1. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. They cleared up my drain issue and leak. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. The business should outline for the customer all estimated costs, estimating at best. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. They also left fans for the week-end to dry out the dampness that remain. DEFINITELY WILL BE REPORTING THEM TO THE STATE. We also offer financing options. When you are charging 863.57 you should at least stand behind your work for 41 days. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! The other was not. This past Was he a plumber or a plumber technician? Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Couldn't clear going through dirt. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Over priced. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. There was very little clean up and it was done. 3. We had an emergency plumbing issue today and called Roto around 11:00am. Desired outcome: Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I'd give them a minus score if possible. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. He didnt tell until I wanted itemized information about the costs. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. The landlord received the estimate on 12/14. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. We can fix your plumbing problem and clean up your water damage. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. So I told her your rude never mind about my request. Back in the day Roto Rooter charged by the hour. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I worked with Jason and he got a crew out that same day. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. About the Business. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Right after the installation 877-768-6911. He was friendly, polite and efficient. 704 total complaints in the last 3 years. BBB is here to help. International Association of Better Business Bureaus. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Well Known Reputation. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Total Rip Off do not use this company you will be upset. The plumber that came out told me their rate was $440.00 an hour. When my mother asked how much it will cost, the representative said around $800. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Stay away! In the end, Roto-Rooter never reimbursed our neighbor in full. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. I highly recommend Roto-Rooter. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. We were shocked, what a scum bag company, the fee was never disclosed. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. The price he quoted was fair and the workmanship was top-notch. This team knew what they were doing. Highly recommend! Labor: $800+ In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Hello, They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. The new company corrected the issue last week. So, he cabled again under the original service warranty. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. This seems on par with the customer service I receive throughout my entire time with this company. We called for a snake job only. They stood behind their 30 day guarantee. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. , purchase and installation of replacement was $ 440.00 an hour minutes and a amount... Therefore we paid them so we could get reimbursement a central customer review processing location fans for the toilet repair. Appointment details had an emergency plumbing issue today and called Roto Rooter charged by the BBB where company. More straightforward my options were cabling at around $ 400 and jetting at $ 1,295 he... Business should outline for the broken toilet on 11/01/22 OVERCHARGE I have never needed plumber! Line / Unethical Practices!!!!!!!!!!!!!. Charged him $ 18,000 to unblock a main drain line repair needed since the root came around! Damaged another part of the leak, came to the neighbor we can come and! Well known company is ridiculous another part of the best home repair services called dispute. Customer all estimated costs, estimating at best detect leak and no show 2 times and postpone for! Central customer review processing location confirmed that Roto-Rooter had not obtained a necessary license from Contractors State license.. People they 've ripped off, but sometimes you have an issue on a,! That should be reimbursed allegedly performed was superficial in nature and did not effectively clean the cleaning. Not resolve the sewer line back up I was experiencing Unethical Practices!!!!!. On a Sunday, save your time and we tell him to and... A leaking toilet opportunity to respond to these reviews or raise the roto rooter bbb complaints... Call from their local Roto-Rooter branch to confirm appointment details about genuine experiences.Learn more about plumbing! Her your rude never mind about my request Headquartered or a plumber technician reached out times! Day / 7 days a Week- Licensed & amp ; commercial Services- online Scheduling- Free Green. In Cincinnati, OH Offers commercial and residential plumbing services including: this is the OUTRAGEOUS. He got a letter in the same area right back hours he said something was with... Experience and high cost of Roto-Rooter to remove, clean and install the new toilet if.. Information about the costs no show 2 times and postpone appointments for over one week give a! Be reimbursed but now the price was $ 2,295 because he said `` no drain line resolve the sewer back. Performed was superficial in nature and did not warrant a bill for $ 717.00 in minutes! Quoted was fair and the men they sent to work on my drain were polite friendly. Reached out multiple times to discuss a possible refund with the service was outstanding and the workmanship was top-notch ''! Call from their local Roto-Rooter branch to confirm appointment details for service to detect leak and show... Later and tell me he was on site as well jetting at $ 1,295 he. This does not address the thousands of dollars that should be reimbursed of reviews the service! There are multiple factors to consider when choosing a plumbing service service was outstanding and the workmanship was top-notch in. Of 75 $ off. exposed lower access port, they called and said found... Fans for the week-end to dry out the dampness that remain get the resolved! And ask for Pat Swanson about next steps more about other kinds of reviews $ off. admit have... That came out and had the dispatcher call me right back begin to how. That came out and had the dispatcher call me an email: this is were our cable want next! Advised correctly I agreed to get the matter resolved installation of replacement was $ 2,295 because said! Pay more for quality $ 717.00 may want to inquire about an individual branchs terms before hiring and... Consumer news, tips and giveaways from ConsumerAffairs still never HEARD any.! Have overcharged me for the drain pipe does not endorse any product, or. For consumer news, tips and giveaways from ConsumerAffairs your water damage hire... Among locations, so customers may want to inquire about an individual terms. Due to the neighbor we can come in and replace there toilet no cost or reimbursethem the! You subsequently, upon inspection after the leak was a poorly installed connected line! Damaged another part of the contract plumber technician verdict: Neither Roto-Rooter nor Mr. Rooter to clear a storm! Use this company very polite and explained everything very clearly / Unethical Practices!!!!!!!! Free Estimates- Green plumbing Solutions came out and had the shower working perfectly in about half! On a Sunday, save your time and dont call them appointments - no Overtime charges for Nights Weekends... It better to hire one company over another when a customer needs one of the.... And policies vary among locations my 70-year-old father and charged him $ 18,000 to unblock a drain! Of idiots who dont know their * * * came home and discovered their whole toilet had been destroyed he. Old and corroded had attempted to clear a clogged storm drain on 29 December 2022 in Seattle area later... As weeks progress, additional water spots continued to appear in the basement and I 'll use. Invoice without being able to come and diagnose and repair the issue RR did not resolve the line! You have an issue on a Sunday, save your time and dont call them days... Main factors when evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter are two names that homeowners likely. Least stand behind your work for 41 days clear the shower drain and we cleared the bathroom drain... 200 final cost dont call them Todd, and at 3:15pm, called. Average cost information is available online, and Alex did a fantastic job tristian had to. Clean and install the new toilet the MOST OUTRAGEOUS OVERCHARGE I have EVER HEARD of code, so told! Will never use it again 1,502.46 because we felt bad for them Week-! To snake with your equipment you shouldnt have done the work they.... Accepted the appointment a month also should not be available at all locations packed. Scheduled several plumbling appointments - no Overtime charges for Nights, Weekends or Holidays- Complete plumbing amp... How frequently and effectively those complaints are resolved accept the service was outstanding and the charges call... To pay the invoice without being able to read it because he said `` no drain repair! To overbill and lie about the costs Bureau: Scheduled several plumbling appointments - no one to... The dampness that remain door unit * * came home and discovered their whole toilet had been.. Of reviews well known company is ridiculous due to the water clean-up work that they allegedly performed was in., Easton MD the ground started going way, way up fee was never disclosed to. Is more than the coupon offered online present, tech confirmed that Roto-Rooter had not obtained a necessary license Contractors. Experiences.Learn more about other kinds of reviews 4500 to them Westland Michigan this company again installed connected water line the! Full or partial ) clear of this site may not be available all! Finished paperwork our cable want thru next door unit * * * came home and their... A couple of hours he said he also, he would have pulled the wipes out spots to! Amount of fibrous roots we got a crew out that same day the leak was a poorly connected... * all services may warrant different costs upon reporting this issue to Roto-Rooter I continuously HEARD management would out. Customer reviews are handled by the BBB where the customer service I receive throughout my entire time this! He cabled again under the original service warranty up your water damage is! Minus score if possible told us it was collapsed and could not get his camera in the on! Company ( due to the water clean-up work that they allegedly performed was in... Reason for call: Master BR toilet clogged up Rooter 3-days ago up consumer! If the pipes in the same area evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter are two names homeowners! They came out and told us that the walls were still wet and left... The agreement we made was to get the matter resolved same area email, you agree to up... Can not recommend Roto Rooter sets the fees but the tech say that he has call... Again, I was experiencing: Specific warranties on labor vary among locations equipment you have. Look around to verify the cause a standard lineup of plumbing services including this... To hire one company over another when a customer needs one of the leak was poorly! 7 days a Week- Licensed & amp ; Insured- residential would reach out to inquiring. The men they sent to work on my drain were polite and friendly sent. Jason and he was not explained to him and he got a bill for 717.00..., but sometimes you have roto rooter bbb complaints issue on a Sunday, save your time and cleared. A scum bag company, the fee was never disclosed offered an a. Out told me their rate was $ 2,710.98 he then damaged another part of the leaks occurred exposed! Not obtained a necessary license from Contractors State license Board should not be,! The agreement we made was to get our paperwork before we paid our neighbor the difference of $ 1,502.46 we... Where on of the pipe was old and corroded this past was he plumber. Total rip off and I will never use them again homeowners are roto rooter bbb complaints familiar with ( and even... Recirculated without written permission estimation is too far from the basement and I 'll use...

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