Does not even include The Milford Sounds. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Embarkation was very frustrating. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Cruise delayed because of COVID. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Our cabin stewards were like angels, and all the staff made us feel welcome. You might just see an expansion of destinations. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Only Viking can make the appropriate reservation. Iceland Natural Beauty cruise was amazing! My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. I'll suggest they have further room to continue growing the ocean brand. Reviewed January 24, 2022 via mobile . I tried to substitute my niece as travel partner in place of my wife. We used Viking Air for our flights and had great flights from the US to Reykjavik. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. I would designate this not as a serious problem, but rather not enough of a good thing! Fabulous Cruising in the Caribbean with Viking! The Ship: Superb! Their ships always look new and are well maintained. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. CC Help Jenn Explore the world in comfort with Viking. Viking never bothered to get us seat assignments for our return flight . Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Also the prospect of seeing Devil's Island was intriguing. Though, it was easy to adjust the restaurants when we were on board. We hear of staffing issues on Octanis on the west coast. We felt safe sailing with Viking during this pandemic. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. LauraS 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. This lead to some excursion conflicts which we had to scramble to remediate. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Very disappointed as it was a cruise plus a pre package that we were excited about. Powered by Invision Community. Superb. Been to all these Mexican resort areas on land vacations. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Featured review. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We loved The Chef's Table. The entire staff always treats you as family. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. airfare $2198 Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Share your photos and videos with others to prove the truth of your words. Does this happen very often in summer months (we're going in July 2024)? Even their world cruises follow the same grooves! This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Wonderful ports, staff, with a few weaknesses thrown in. I am writing about booking number 7045921 sailed Jan.12 2023. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. As Pasadena Dave said, they now have more ships and another two soon to launch. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. An apology is not good enough. Review forViking Sea to Caribbean - All. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. In the World Cafe, signs did not always match the food. It was exactly what we were looking for. The Best Way to Book an Ocean or River Cruise. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Actually, the food was part of the adventure. I was surprised by the decor. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. I too would like to see more unique stops added to Vikings itineraries in the Med. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Our cabin stewards were like angels, and all the staff made us feel welcome. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Sail Date: November 2022. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Nobody goes there anymore, its too crowded. . They all liked Manfredi's more, but that meant more room for us at The Chef's Table. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. We ate in the three different specialty restaurants often and buffet's are the best. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. It was around Greece and Turkey. Isn't there a difference between trip interruption and missed ports? We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Well decorated in an understated manner. Viking Star is flagged in Norway and registered in Bergen. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. I expect to see future World Cruises with different itineraries. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. It was never clear why there was initial confusion about this. We found the Orion to be a delightful experience. They have dropped that itinerary. There is no breakdown in the guest statements for the cost of these separate parts. If the. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The eventually dropped the whole itinerary. longterm, 20 hours ago in Viking Ocean. 2-5 Cruises Age 70s. We also purchased, This was by far one of the best cruises I have been on. However, we did not find any "Specified Reasons" listed in the Plan Document. By Welcome to Viking cruise reviews. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Rivers; Oceans; . Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Do get the Bali extension as the island is beautiful. I thought something dreadful or dangerous must have happened. Originally booked in 2020, paid in full. Our room was a Junior Penthouse and was quite nice and roomy. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. By In one sense, a Viking cruise is like any other vacation: It's what you make of it. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved The text appears: onwards. While some new destinations would be nice, it is not a serious happening. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Use the over $ 7,000 paid for the trip be able to use the over $ 7,000 paid the... To Viking we had to scramble to remediate going in July 2024?! Are currently doing offer viking ocean cruise complaints the Help of past, present and Viking. 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