This site does not include all credit card companies or all available credit card offers. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. . It sure seemed like there were no business travelers in the cabins. Sounds like the only thing that fixes that concept is a third FA. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! This was one of the best beef dishes Ive ever had on a plane. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Otherwise, great looking cabin and food. With some experience and a few months, the meal times shrank dramatically to acceptable levels. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. Your feedback is important in helping us keep our community safe. I don't know who they're aiming their product at. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. @majik I stand corrected (on my main point!). In general the crowd in business class seemed very leisurely and very excited. No one had dessert until we were over Canada, almost 5 hours into the flight. . FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. My main was served 3hr20min after takeoff Incidentally, you ordered exactly what I would have ordered had I been on that flight. 2) Are these flights bookable with Delta SkyMiles? Uber Cash and Uber VIP status is available to Basic Card Member only. @Mark. A roundtrip just from Calgary to London typically runs over $3,000. Great product. At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. I was served my first drink 1hr25min after takeoff. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Give them some time, they'll iron out the kinks. I enjoy the service but also appreciate the down time before landing. First I walked through the four rows of premium economy. I have to admit it looks pretty darn great overall. It turns out that they were transitioning to being . We'll run a soft credit check to find special offers, but it wont affect your credit score. WestJet is a Canadian low-cost carrier. I imagine airlines have done surveys and found they arent worth the extra expense. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). I mean WS only have one lounge, the Chinook which they recently took over at YYC. Enrollment required. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. Photos of the plane also show that Premium Economy . I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. But as I dug into the selection, I wasn't impressed. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Canadian service in general is very slow,its not just Westjet. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. Shortly before our descent I visited the lavatory, which was spotless. In the air Inflight food and beverages Feed your cravings in the air. WestJets 787 business class has so much potential. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. Ive flown it on another airline that shall remain nameless. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. The 787-9 is brand new for them, and prior to that they never offered a business class product. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. One of the first things I noticed upon boarding was WestJets relaxing boarding music. For dessert there was a spectacular sour cherry pie. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! Stay connected with the latest travel, aviation, and credit card news. New planes, classes of service, and service flows take time to get used to. What makes you think you are in the majority in thinking they matter? In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. After that, I asked about which lounge I'd be allowed to visit. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Having two flight attendants to serve 16 passengers should be sufficient. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. I'm based at YVR and prefer flying WS over AC domestically at least. Tuesday, April 30 Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. Thousands of dollars oneway to Gatwick? Find out everything you need to know about Wanda's Bus Tours & Travel Agency. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. I'm sure they will work out the service speed issues over time as they work out the kinks. It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report - Good luck to Westjet and safe travels to you! Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. . When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. I had a feeling I'd be too full for dessert, and I was right. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). Sounds like they did Wow, great to read a review of a brand new business class product. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. I agree with Neal S. and don't buy into the learning curve theory. View Menu. The flavors were outstanding, and it honestly probably would have sufficed as a main course on its own. Especially an airline that previously didn't have business class. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. Or maybe there were some trainees onboard. I think its Virgin has English meat pies on some menus. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. I have occasionally used miles for business class, but I am no longer loyal to any airline. What you described was customer service as you would like to experience it. Second bag: $50.00 CAD / $59.00 USD. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. this is great - looks nice, and this sounds like teething problems. It's all very well, Westjet isn't bookable on loyalty points. Cheese enchiladas with Spanish rice, green chili sauce and street corn. I would experience some of what you described as intrusive and it would make me uncomfortable. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. @John AC probably have a better lounge product in YYZ/YYC for sure. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. WestJet, your business class is so close to being one of the best transatlantic business class products out there. Next to that were the two enclosed compartments. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. 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