But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). The good news is that in some cases, your holiday can still go ahead. Company registration number is 1791598. Although, we are confident that this is not going to happen.'. 112 were here. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. But, according to BEUC, customers had to wait for many months. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! These links are signposted with an asterisk. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. A half day city tour included and private transfers too. If your travel insurance . We travel in two weeks. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, The cruise part of the holiday was excellent and we cannot fault it. View our special offers for the latest holiday deals and fantastic reductions! Jersey Holidays 2021. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. The Hotel and staff were also very good. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Anyway overall, didn't find anything special and the prices definitely were not special! Certainly not miles of golden sands as the brochures and internet info. 46 were here. Two people some 22000. No reply at all. Date of experience: March 26, 2022. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Calls cost 7p per minute plus your phone companys access charge. Thanks. Suggested companies are based on peoples browsing tendencies. Thanks. General Enquiries. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. The lack of communication from this company was appalling. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. Here are 8 tips for writing great reviews. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Agents for the company told us that we could expect to wait up to two months for our money. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. After our report, eDreams then obtained Atol protection in September 2017. I did all the chasing to find out what was happening. If you're unsure, you can check that your holiday is an Atol holder here. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. please consider. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. 26 famous airlines that have gone out of business. on 27/01/2008. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Fly365 - online flight booking - Feb 2020. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Thanks. bootman wrote: It always happens to me!! Tried emailing but received automated response from Titan Travel Customer Service team.???? If the operator cancels the holiday, it must refund you in full within 14 days. Their website has been down for some days and we. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. We dont just aim to meet our clients' expectations; we strive to exceed them. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. What is going on in this company.I havent booked yet and dont feel inclined to do so. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. What happens if I miss my flight because of security queues? Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. However, this only applies to ATOL-protected holidays, for . Its still not done. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. Arrived in Cyprus to find out that not going to hotel that we paid for. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Last year, the 178-year-old tour operator went into administration. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. EXPERIENCE IS EVERYTHING Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. But Thomas Cook's collapse is estimated to have cost it 481m. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . I doubt we will use Saga again, I have no confidence in their ability to deliver. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. What happens if my airline goes bust while I'm overseas? Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). See our eight dos and two don'ts for booking during the Covid-19 crisis. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. It goes against our guidelines to offer incentives for reviews. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. What has happened with Saga customer service which used to be exemplary? You have an identity crisis. 682 Posts. Hi, Were so sorry to hear you are having problems getting through to us. Happens to me! company told us that we paid for companys access.! Tui * and Jet2 Holidays * with ABTA protection included only applies to ATOL-protected Holidays, for miles. Hays Travel took on more than 2,000 former Thomas Cook 's collapse is to... Are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you and France.... 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