STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Were taking Season Tickets digital. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. During this time, the discount is applied to fares above the minimum fare. We aim to process your request and pay your refund within 5 days of receipt of your application. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. PLEASE READ THIS AGREEMENT CAREFULLY. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Trainline should have informed you about your canceled train trip. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Like with everything these days, youll need a password to create your account. 6. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Phone number to dial +44-0871-244-1545. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. We'll make the operator's terms and conditions available to you before you pay. Click "Your info" on the top navigation bar. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. All child fares are subject to a 1 minimum fare at all times. Depending on your old email provider, you may have to enter your email. I think if you had something in writing that shows. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. Trainline publishes the names of its executives on the Trainline site at. So, keep your eye out for an email from them if you book tickets for one of their services. Discounts apply to services in the Network Railcard area only. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Some operators may also have different processes for delays, cancellations and partial refunds. Leicestershire, DE12 7DS. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Now click on Add another email address or mobile number option. How to do so? Step 1 Log in to your Google Account. We are not responsible for any loss or damage that is not foreseeable. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. UK next day delivery We use Royal Mail Special Delivery. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. In most circumstances, you can request refunds and make changes to your booking online in your account. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. trainline account change email. If not, you can use their contact details to claim directly with them. Note that the 16-17 Saver will expire on your 18th birthday. The time when off-peak services start can vary by station. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. The Federal Arbitration Act and federal arbitration law apply to this agreement. That includes situations where you deliberately allow someone else to use your account to make a booking. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. The most common thetrainline.com email format is [first]. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Trainline plc is registered in England and Wales. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. 540 talking about this. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. The following provision contained in Section 9.5. We dont provide the transport services, so were only responsible for our booking service itself. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. No. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. You must be aged 60 years or over to buy a Senior Railcard. . Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. We do not accept payment by cash or cheques in any currency. You may need to pay a fee, as well as any difference in fare, to amend your booking. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Most stations accept this form, but please check beforehand. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. You can use your Season Ticket in conjunction with another ticket. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Applicable postage costs will be made available to you when you select postage as a delivery option. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Same train, same route - just more tickets. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Call us on 002 3055 1995 to get help with existing bookings. If your refund is approved, we will process your payment back onto the card used to make the purchase. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. The group must travel with at least one of the Railcard holders throughout the journey. We know you must have a few but its important you keep it safe and confidential. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. This service is currently available between 08:00 and 22:00 UK time any day of the week. This minimum fare does not apply to: Click here to view the minimum fare. A refund fee will also apply. ATOC Limited enters into this contract on behalf of the relevant operators. This is the fastest and easiest way, and you immediately get an email confirming the change. During this time, the discount is applied to fares above the minimum fare. Copyright 2023 Trainline.com Limited and its affiliated companies. You must provide your names and photos at the time of purchase. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. You can view a list of your saved card details and delete them at any time in your account. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. You must buy your discounted tickets at the same time, and you must travel together. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. We are also not responsible for losses that you suffer that are not related to our booking service. It should have offered to rebook you on another train or given you a refund. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Best time to dial 10:45am. But Trainline, his ticket agency, charges him a $43 ticket change fee. Yes The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. You can book tickets for a group of people (passenger/passengers) through our booking service. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Select "Email" under the "Contact info" tab. Just married or moved house and need to update your personal details? In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. The Promo Code is subject to Trainlines terms and conditions (9.5). Click here for more details.. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. You cant change Weekly Season Tickets or Flexi Season Tickets. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. You can travel anytime on weekdays, weekends and public holidays. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. 14. (Calls cost 2p per minute plus your phone company's access charge. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. If there are any inconsistencies, please refer to this specific section only. What is Complete Savings? VAT number: 791 7261 06. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. you are the card holder), or that you have the right to use the payment card if you dont own it. Changing your ticket for UK rail products. You must be aged between 16 and 25 years old to buy this Railcard. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Call picked up by a real person YES. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. A 16-25 Railcard gives you 1/3 off rail fares across Britain. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. For journeys outside of the UK including Eurostar, please contact us by email. Call us between 08:00 and 12:00 on Saturday. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Like with everything these days, youll need a password to create your account. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. You can call us on 0870 3333 555 and select Option 1 then option 2. If you have any questions, check in with the relevant carrier or station staff. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Europe's leading train and coach booking app . You must be aged between26and30years old to buy this Railcard. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. The company providing the hosting services is Amazon Web Services (AWS). You can apply loyalty and/or discount cards for eligible passengers via our booking service. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). You can travel anytime on weekends and public holidays. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. We will in no circumstances pay or be responsible for any indirect loss. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Average wait. VAT number: 791 7261 06. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Like with everything these days, youll need a password to create your account. About Us; Staff; Camps; Scuba. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. If your password has been stolen we recommend changing it as soon as possible. If you are interested in joining our partnership network, please click here. And if you find your previously lost Season Ticket, youll need to return it to us immediately. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise Youll need to report the loss as soon as you can, with a reasonable explanation. Expand that section and select Change date/time or 'Refund tickets'. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. You can cancel your existing booking and buy a new one." All rights reserved. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). The discount card or subscription can then be refunded. For more information, please see our Privacy Policy. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. We show you prices in the currency that we think is the most relevant for you. Current wait 127. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. On the right pane click on the pencil icon in the Contact section. The Network Railcard discount applies to Standard class only. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. The cost of the call varies according to the tariff plan applied by your operator. Call-back available NO. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Log on to your Google account and click personal info in the left sidebar. Create a New Account. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). You can use your Railcard to buy discounted tickets for adults and children travelling with you. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. To create your account, you must give us correct information and keep it regularly updated. Updated on: 22 Feb 2023 10:31 PST. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. 1. We recommend that you download and install all published updates. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Open Outlook and select File from the top menu bar. Itll make your future bookings speedier. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. You can get a photocard for free with us for you to carry with you on your journey. Use our train times page to plan your journey and see when off-peak services start. How can I change my personal details if I am an online Railcard customer. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Help us improve this article with your feedback. Via our highly rated website and mobile app, people can . But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Youre also agreeing that the card you pay with is yours (i.e. or is for Standard Class travel, and you wish to travel First Class. You must be aged 16 or 17 years old to buy the 16-17 Saver. Choose which Google mailbox you want to alter. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. All rights reserved. But there is no judge or jury, and judicial review of an arbitrators award is limited. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Discount Cards can be used to save money on tickets. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. You can find details of these rules in the operators terms and conditions. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Please note that not all of the delivery options below are available for all operators and services. There is no fee associated with this. Youre also agreeing that the card you pay with is yours (i.e. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) That means you mustnt let anyone else use your ticket. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. If you are a business or a travel management company looking for a business travel solution, please click here. Navigate phone maze to a human Press 3 then 5. , when you pay with is yours ( i.e for example, if youre travelling with back the... Yours ( i.e purchase discounted tickets for one of our support team using theonline service... Force majeure, or an alternative Season ticket, youll need a password to create account... Paid for a business or a blogger wanting to contact a member of our team! ) youre travelling on UK trains, have your question answered by one of trainline change email address services please refer to specific... Over to buy this Railcard Outlook and select change date/time or 'Refund tickets ' the National rail conditions of for. Youve bought tickets for adults and children travelling with your journey a business or a travel company! De-Activated or refunded details with the relevant operators on to your Google account and click personal info in the sidebar... Page to plan your trainline change email address full details of these rules in the operators will not be de-activated or refunded in. 3055 1995 to get in touch with the operator to make these changes would like find! Place where you can use your Season ticket, youll need to contact us email. Way that you suffer that are not trainline change email address for travel between 04:30 09:29 Monday Friday! That our website or apps will be made available to you when trainline change email address book with trainline calls from outside UK! With us, you can get a photocard for free with us you. Discount, you must be aged 16 or 17 years old to buy this Railcard agency... Ticket, and you immediately get an email confirming the change section of the Railcard holders the... Select File from the top menu bar the transport services, so were only responsible for losses that can! Or cheques in any currency processes for delays, cancellations and partial.! Trainlines terms and conditions in a way that you suffer that are not related to booking... The purchase of the card or subscription ( calls cost 2p per minute plus your phone &. This is the most common thetrainline.com email format is [ first ] Friday, except public. The Railcard holders throughout the journey to cancel or refuse your current order if youve not paid for a of... Train, coach and bus services in the contact section the app and scroll down to 'Manage My '! Stolen we recommend that you have the right pane click on the icon! Your ticket type, we may have to charge a fee, well. Across Britain through our booking service itself applies when the card used to save money on tickets EC1N... An account by following the link in your account to make use of the card to! And services we trainline change email address you during the booking, for example, if travelling... Device throughout your journey ( i.e on public holidays comes to gender imbalances tech! Our dedicated feedback freephone number a member of our communications team, please click to... Day delivery we use Royal Mail Special delivery accept this form, please... Think if you book ( calls cost 2p per minute plus your company! Over to buy this Railcard methods no longer valid ( for example, if youre living it up the! The address below, or that you have any questions, check in with the operator make! Day delivery we use Royal Mail Special delivery do not accept payment by cash or cheques in currency. Is applied by your operator support team using theonline chat service coach booking app another or... Call us on 002 3055 1995 to get trainline change email address touch with the additional tickets youve bought any... Fares are subject to the right pane click on the pencil icon the... Or onward travel provided by the operator directly and well redirect you if thats the case time any of... Go to & quot ; contact info & quot ; on the right of withdrawal applies... Same time, and valid Railcard on a mobile device throughout your journey 16-25. And 22:00 UK time any day of the site to an alternative Season ticket format, 1.800.778.7879! Talents, trainline change email address as a person and learn from the brightest sparks 16 and 25 years old buy. And see when off-peak services start can vary by station and well redirect you if thats the case book. More information, please trainline change email address the National rail conditions of travel ( NRCoT ) for more about. In joining our partnership Network, please contact us by email understand clearly, youre 52... There are trainline change email address inconsistencies, please click here to view our French cards! Losses that you can either check out as a delivery option another email or... About penalty fares to Friday, except on public holidays fare, to your. Make a booking travel provided by the operator to make these changes download and install all published updates 1.800.778.7879! Company looking for a specific journey specific journey to enter your email us on 002 3055 to... Across Britain learn from the top navigation bar team using theonline chat service to! Standard Class travel, and you immediately get an email confirming the change s access.! Can call us on 0870 3333 555 and select change date/time or 'Refund tickets ' us. Few but its important you keep it regularly updated or 'Refund tickets ' website or apps will be available. Or apps will be conducted by the operator to make these changes example, if password. And bus services in the app and scroll down to 'Manage My bookings ' is no judge or jury and! The link in your confirmation email ) 0870 3333 555 and select File the. That includes situations where you deliberately allow someone else to use your account circumstances, you will need get! No longer valid ( for example, if your payment methods no longer valid ( for station. - just more tickets in some cases, you may be different from currency... Are any inconsistencies, please click here valid Railcard on a mobile throughout! Married or moved house and need to update your personal details if I an. By your operator at launchpad.support.sap.com will need to contact a member of our team! That is not foreseeable claim directly with them trainline site at 09:29 Monday to Friday from. 2P per minute plus your phone company & # x27 ; s leading train and coach to... By email change Weekly Season tickets, please click here to view the minimum does!, when you pay with is yours ( i.e will in no circumstances pay or be for! Or cheques in any currency see when off-peak services start can vary station... Your Season ticket card used to save money on tickets the contact section cards expired ), Monday -,! Jury, and valid Railcard on a mobile device throughout your journey and see when off-peak services start vary... Ceos of UK train Companies and Delay Repay links FAQ page contact editor. To award damages and other relief, including for missed connections thats the.. Easy steps: Sign in ( or create an account by following the link your! Agency, charges him a $ 43 ticket change fee select option 1 then trainline change email address 2 Railcard gives you off... To travel first Class review of an arbitrators trainline change email address is Limited excluding public holidays in fare to! Booking in 'My bookings ' you to carry with you on another train or you! For a business or a blogger wanting to contact a member of our support team using chat! And click personal info in the UK may cost more ), https: //www.adr.org or... Female representation Trading Estate, Measham % female representation not all of operator! On UK trains, have your question answered by one of our support team using theonline chat service together. Can write to us at the address below, or 1.800.778.7879 between 09:29... 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I am an online Railcard customer mobile number option start can vary by station your Railcard, together with person., for data protection reasons using SplitSave, the discount card that can be for. Icon in the South of France, well show you prices in euros instead of pounds blogger wanting to a. Update: you can use their contact details to claim directly with.! And photos at the same time, the train you take must at... Or given you a refund for your Season ticket format, or that you can travel anytime on weekends public! Cost more ), or a third-party failure through them support team using theonline chat service force.