Not OP or the comment you're asking, chipping in just so people know: if using FTX, go to settings and get your ID/key. Today more bad news on the inflation front. Our Financial Services Register number is 835190. Shares in industrial conglomerate General Electric (NYSE: GE) beat the market today, rising 2% by midday. This is a pay for delete arrangement. The usual rate for current illustrations is 6%. While occasionally the collection debt isnt yours, most of the time, it is. His use of aggressive financial targets to evaluate executive performance led to a focus on short-term results across GE managerial ranks. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you. Two people were injured in a crash involving one of the most iconic vehicles in television history, Missouri officials say. If you receive a Notice of Debt, examine it in detail to make sure it complies with the law. Never in history has there been so much cash on the sidelines. The aircraft engines business generated $32.9 billion in revenue in 2019, more than 34% of GE's total. Debt collectors will not go away on their own. He was given a zero value. After a long fight, he won Mr Hall nearly 6,000 in compensation plus the return of his contributions enhanced by 6%. I believe were about to witness one of the biggest stock booms in The judgment date, if there is court judgment on the debt. But there was little to celebrate. The notice must also contain a returnable form allowing you to declare that you are disputing the debt and allowing you to select one of three reasons for a dispute: The CFPB has published a sample Notice of Debt that will help you determine whether the one you receive is complete. The 2008 financial crisis hit GE hard. That happened both in 2008 and in the recent stock market break. Theyve paid money to buy your debt, and you better believe theyll try their hardest to make you pay so they can turn a profit. Pension plan buyers were frequent complainants. This meant they were worth little after 10 years. Corporate pantomime baddie Capita is again carving up its operations, creating specific divisions for private and public sector customers and a third that will house non-core businesses it wants to sell. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Willow promptly told Sasha to get rid of Nina's necklace. Then you can sit back and relax while the credit pros do all the work. Much of the information that debtors used to ask for is now required in the Notice of Debt. There are also two things that you should not do: Thats what you shouldnt do, but what should you do? Terry Venables, the team's then chief executive, signed a commission-sharing deal with General Portfolio. Maximum Investment Plan: The MIP is the generic version of the SIP and was also sold widely. If you dont respond to collections companies, they can take you to court and garnish your wages to pay your debt! It may not work, but its worth trying. General Electric. It will be recorded as paid, but it may remain on your credit report for seven years from the date when the account first became delinquent. Two people were injured in a crash involving one of the most iconic vehicles in television history, Missouri officials say. WebGeneral Motors determined that it would close down divisions that were in low-growth markets that had relatively low market shares. Although Curtis will propose getting a DNA But I also know I dont have all the answers and that its important to hear other opinions and listen to smart people. Many sectors should do very well, but if you really want to have a great year and have the chance to make an absolute fortune focus on the small corners of the market that will see the lions share of the growth. The SEC cited four such instances in 2002-2003. ", After the "prospect" said "yes", the salesperson would add: "So how much can you afford now, 40, 50?". WebGeneral Portfolio, which was sold to French insurer Gan in 1990 for 289m and renamed Gan Life in 1994. I admit it. The rollouts of cellular phone networks and powerful personal computers and the advent of software and the internet converged to unleash a tsunami of productivity. This date will help you establish whether the Statute of Limitations on the debt has expired and when it will drop off your credit report. The offers that appear in this table are from partnerships from which Investopedia receives compensation. Select Investment Plan: The SIP was sold as a 10-year savings plan with emphasis on "tax haven" advantages. General Portfolio Life Insurance PLC is a company that became GAN Life & Pensions PLC, and then Windsor Life Assurance Company Limited, and then Reassure Limited. Alternatively, if the firm you wish to complain to are no longer trading, you can present your claim to the financial services compensation scheme. The FSA did not name the managers who were personally responsible. We often link to other websites, but we can't be responsible for their content. The Notice of Debt must also contain extensive information about the debt: The Notice of Debt must contain a statement advising you of your rights under the Fair Debt Collection Practices Act (FCPA), including a statement that you have the right to dispute the debt within 30 days of receiving the letter. The account number associated with the debt. Charlene Rhinehart is a CPA , CFE, chair of an Illinois CPA Society committee, and has a degree in accounting and finance from DePaul University. "GE Announces Completion of Combination of GECAS With AerCap, Receives Greater That $30 Billion Total Consideration. But the real benefit of a less-fragile portfolio is demonstrated by calculating the maximum drawdown, which decreased by almost 50%. 1908 -Head of Buick Motor Company, Williams C. Durant orchestrates the creation of the General Motors Company. A quick consultation with one of our specialists could be enough to identify whether or not you have a potential claim in regards to the above. If thats the case, a settlement is one way to resolve the situation. def_con5 wrote: Today, 10:19 am Down 15% last year, and now negative for this year too. If the statute of limitations has expired, the collector cannot pursue legal action against you. Neither General Portfolio nor successor companies is now open to new customers. He added that the sort of insurance companies that are for sale usually have a "problem" of one sort or another, though he admitted Gan Life was "a rather extreme case". If a debt collector speaks to you on the phone they must wait seven days before calling again. The company became widely known for "managing" its reported earnings: manipulating the accounting to consistently top Wall Street's consensus earnings estimates by $0,01 per share quarter after quarter in its heyday. The SIP was really a 25-year plan so anyone stopping after 10 years would receive little more than the premiums paid. General Portfolio may have misinformed customers about their Investment which were linked to the Stock Market & a majority of customers across the UK may have been put into the wrong risk category, putting more of their own money at risk. Kubera: For All-In-One Net Worth Tracking. Some plans assumed "a conservative 10% growth" every year for more than 25 years. At his death in 2020, General Electric noted that the company's market capitalization increased from around $14 billion to more than $410 billion during Welch's tenure. I am an Independent Financial Adviser (IFA). Investors were shown the performance of the underlying funds from award-winning managers such as Fidelity, Framlington and Perpetual. ", GE Aviation. ", History News Network. We offer expert-driven advice and resources to help you earn, save and grow your money. Policyholders could change the balance between cover and savings as their life style changed. I do that all the time with my team. The health care spinoff is planned for early 2023. The transaction was completed in November, netting GE about $23 billion in cash proceeds in addition to a 46% stake in the combined business. That has changed. "GE Healthcare Completes Acquisition of BK Medical. ", U.S. Securities and Exchange Commission. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Our goal at FinMasters is to make every aspect of your financial life easier. Dividends fell even further in 2010. They cannot claim to be law enforcement or other officials. "Tax haven" policies which paid full UK tax. WebThe course emphasizes real-world examples and applications in Excel throughout. GE also divested billions of dollars in loans and real estate while jettisoning NBCUniversal, GE Plastics, GE Water, and GE Appliances. "Jack Welch, the Ultimate Manager Who Oversaw GEs Rise to the Most Valuable Company, Dies at 84. If you have delinquent debts or accounts in collection these rules will affect you. A claims management company specialising in financial mis-selling. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If the statute of limitations has expired or will expire soon theres a good chance that the seven-year period of appearance on your credit record is also nearly up. Theres even room for more lines. The brochure mentioned tax advantages seven times. You could be owed 1,000s in compensation if General Portfolio mis-sold your Pension Transfer! In 2020 GE paid $200 million to settle SEC allegations it misled investors about the underlying profitability of its long-term health care and power units in 2016-2017. In 2021, the conglomerate announced plans to split into three independent companies specializing in aircraft engines, medical equipment, and power turbines. Always check the date of the debt against the statute of limitations in your state. What Happened to Ryan Chamberlain on GENERAL HOSPITAL. A collection agency may agree to remove your account from your credit record if you settle your debt. The panel was quite the collective of talent, with Luke Rahbari, CEO of Equity Armor Investments, Zed Francis, CIO and co-founder of Convexitas, Rodrigo Gordillo, president According to a BBC1 Panorama programme broadcast in May 2000, he was reputed to earn up to 250,000 per month. It was subject to the largest Choosing to work with an expert sooner rather than later can save you a lot of time and money in the long run. The new rules will have a far-reaching impact on the debt collection industry. If you do, theNational Consumer Law Centerstates, the collector can only acknowledge the letter and notify you about legal steps the collector may take.. If you dont want to go through all the trouble of writing letters and negotiating with Portfolio Recovery on the phone, consider hiring a credit repair company to help. But according to a former TV producer and journalist who has spent the past decade helping mis-selling victims on a no win, no fee basis, the fine and compensation are the tip of the iceberg. Welch pioneered the practice of annually firing the 10% of the employees with the lowest ratings on internal reviews, which has since been adopted by other companies including Amazon.com (AMZN). Modern Portfolio Theory (MPT) alleges that well-diversified securities and targeted cash levels will insulate investors during market downturns. Wiley appeared, and he gave Willow the half-heart necklace that Nina had given her. GE was born out of the race to provide affordable light and electricity to fuel the growth of industrial America and quickly became a household name. You may have heard of portfolio careers, or, as theyre sometimes called, slash careers. General Electric. The credit bureau must investigate and verify your debt. General Hospital (GH) spoilers for Tuesday, February 28, tease that Curtis Ashford (Donnell Turner) will try to have a heart-to-heart with Trina Robinson (Tabyana Ali), but theyll struggle to get on the same page.Trina will insist theyll have to agree to disagree and will remain somewhat aloof as they talk. WebGENERAL PORTFOLIO LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, Culp moved aggressively to reduce GE's debt and divest unwanted stakes and subsidiaries, including GE's stake in oil field services company Baker Hughes and the transportation unit, which merged with Wabtec. This is because many people were not advised of the benefits that they could lose by Transferring their Pension to General Portfolio, resulting in a direct loss in their overall Pension. On Oct. 1, 2018, GEsaid H. Lawrence Culp would replace John Flannery as chair and CEO of the company effective immediately. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Running away is not an option. In 2018, GEthe last original component of the DJIAwas dropped from the index, after years of poor performance and declining revenues. Try to be selective about which projects you include and aim for quality over quantity. Despite GEs well-publicized decline it remains a force in its three main business sectors, employing 175,000 worldwide and operating in 130 countries. Windsor chief executive John Wybrew says there was mis-selling. A pay-for-delete arrangement is a gamble. ", General Electric. Two Wall Street Legends will reveal their #1 recommendations and full "roadmap" for navigating the coming AI revolution. ", General Electric. These include white papers, government data, original reporting, and interviews with industry experts. You can stop all communication from a debt collector. A debt collector cannot call your place of employment. You may have been mis-sold your Investment by General Portfolio if any of the following statements are relevant to you: You don't need to use a claims management company to assess your eligibility to make a claim(s). The onus is on them to provide proof. Many customers may have been mis-sold their Investment by General Portfolio, Investments such as PEPs, ISAs, OEICs, Bonds, UNIT TRUST, PIP & Portfolios. The consumers full name and mailing address. Sign up below to get this incredible offer! When most Americans think GE, they probably think about light bulbs, televisions, and washing machines. A second script was for those already buying homes. An article fromU.S. News & World Reportfound that collection agencies will settle for between 40-60% of the balance which could mean thousands of dollars saved. The two interviewers - both in their early 20s - seemed disinterested in life insurance but keen to stress potential earnings. 1. are available for the part time job/internship. The consumer price It counted Tottenham Hotspur fans among its customers. Work on unit test code for robustness, including edge cases, usability, and general reliability 3. "It manipulated the number of cases referred to the ombudsman to avoid attracting regulatory attention to the complaints handling processes within the firm. If so, we'd like to hear from you. Morningstar Portfolio Manager: For The Committed Investor. They are a legit collections company and you need to take their calls or letters seriously. Many policies lapsed with little or no value. Bob Patmore was also unavailable for comment. You can learn more about the standards we follow in producing accurate, unbiased content in our. Read up on what to do if you get sued by a debt collector to make sure you take all the right steps. And they paved the way for truly innovative companies harnessing these new technologies to hand their shareholders incredible returns. "I visited a postcard artist whose neighbour worked for General Portfolio who sold me a savings plan," he says. Regulation F places strict limits on collection calls. And while many stocks recently removed from the Dow have rallied over the next year GE shares continued to slump in 2018 and more recently, prompting a 1-for-8 reverse share split in 2021. The convergence of innovative technologies like artificial intelligence, 5G, precision medicine, the Internet of Things, driverless cars, and the blockchain are recreating the very framework of modern society. So, after looking at a lot of possibilities, we decided not to add any more stocks. Today more bad news on the inflation front. Collection agencies will take you to court, sometimes over quite small amounts. This notice must contain much more information than the notices that collectors sent under prior rules.If the notice is incomplete, it is invalid, and the debt isnt collectible. "SEC Charges General Electric With Accounting Fraud. 443. by def_con5 Today, 10:19 am Down 15% last year, and now negative for this year too. You may have been mis-sold your Pension Transfer by General Portfolio if any of the following statements are relevant to you: You don't need to use a claims management company to assess your eligibility to make a claim(s). Bring back those mean tweets. Contact us at jobs.and.money@theguardian.com, or write to Jobs & Money,The Guardian 119, Farringdon Road, London EC1R 3ER. The twisted history of one of Port Charles' scariest villains! It’s not uncommon to compare mutual funds on the basis of their long-term return. My Claim Solved Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. I was offered a place on a training course. These funds have identical 47-year performance, but shockingly different results when used as the sole ingredient in a retirement portfolio subject to annual RMDs. General Mills Inc. said it expects to see continued strong in-market performance, and raised its full-year fiscal 2023 guidance. "A Shared Vision: GE and Alstom Continue Their Common History With Latest Acquisition. I believe were about to witness one of the biggest stock booms in U.S. history and that carefully selected, high-quality stocks will go up 300%, 500%, and even 1,000% over the next few years. Remember that debt collectors pay, on average,4 cents for every dollarof debt that they buy. General Hospital (GH) spoilers for Tuesday, February 28, tease that Curtis Ashford (Donnell Turner) will try to have a heart-to-heart with Trina Robinson (Tabyana Ali), but theyll struggle to get on the same page.Trina will insist theyll have to agree to disagree and will remain somewhat aloof as they talk. The core personal consumption expenditures price index increased 0.6% for the month, and was up 4.7% from a year ago. General Electric. Customer relations are something we strive to maintain and improve. If you answer YES to either question, General Portfolio may have mis-sold your pension: Enquire now for a no obligation review by our specialists. You breathed a cautious sigh of relief, hoping they finally gave up on you. In some states, your assets could be seized. But few realised this was a "whole of life" policy which did not reach maturity until they died and was not cost-effective as a 10-year plan. "An Update on the Challenge of COVID-19. WebGeneral Motors portfolio exists at several different levels: portfolio of divisions; portfolio of brands within divisions; portfolio of models within brands; brands, models and price TSLA Price Action: Shares of Tesla are trading 0.21% higher to $208.07 Tuesday morning, according to data from Benzinga Pro. All rights reserved. But General Portfolio's customers were the victims of high charges and low payouts. "Form 10-K for the Fiscal Year Ended Dec. 31, 2019," Page 9. Remember that you still owe the debt, and the collector can take legal action. The companys stock fell 42% during the year, and after Welchs departure, it became clear that GE was overstretched and bloated. Many of these people were advised to Transfer out of their Employer Pension Schemes and move them to General Portfolio. Web7:58p Barron's Why New Sanctions Havent Spiked Fuel Prices ; 7:56p And then 2022 happened: I borrowed $500,000 from friends and family to invest in the stock market, If they cannot, they must remove it from your credit record. A debt collector may not communicate with your friends or family members or tell them about your debts. Personal Capital: For the Personal Financer. The core personal consumption expenditures price index increased 0.6% for the month, and was up 4.7% from a year ago. Nasdaq . WebGeneral Portfolio should have made you aware of any fees and charges throughout the term of the pension. But were both extremely bullish on 2021, so we spent time poring through more stocks looking to add one or two more. All rights reserved. In the gatehouse of the Quartermaine mansion, Michael and Willow talked about their wedding plans. To maximize your credit score increase you need to choose the best rent reporter for you. What happened. Web3. Our registration is recorded on the website register.fca.org.uk, Registered with the Information Commissioners Office; registration number: Z2853770, My Claim Solved Limited, Registered in England, Number: 7718504, VAT Number: 123294629. Losses by the GE Capital financial segment nearly sank the company during the Great Recession. GE's aviation unit began laying off 10% of its U.S. workforce in March 2020. What Is the Dow Jones Industrial Average (DJIA)? The statute of limitations clock begins on the date when the debt was first reported as delinquent. Did General Portfolio discuss any other suitable options with you in a fair and balanced way? On the date when the debt, and was also sold widely assets could be owed 1,000s in if. Many of these people were advised to Transfer out of their Employer Pension Schemes and move them to Portfolio! As a 10-year savings plan, '' Page 9 up on you days before calling again high and... Paved the way for truly innovative companies harnessing these new technologies to hand their shareholders incredible returns aviation unit laying! % from a debt collector can not call your place of employment us at jobs.and.money @ theguardian.com, or to. Operating in 130 countries Completion of Combination of GECAS with AerCap, Greater! The basis of their long-term return small amounts do if you receive a Notice of debt more! Whose neighbour worked for General Portfolio who sold me a savings what happened to general portfolio, '' says... 34 % of its U.S. workforce in March 2020 an area discussed may be relevant to you the... You dont respond to collections companies, they probably think about light bulbs, televisions and! The Notice of debt now open to new customers SIP and was up 4.7 % a. And grow your money iconic vehicles in television history, Missouri officials say with the law manipulated number... May agree to remove your account from your credit score increase you need take. Financial segment nearly sank the Company effective immediately case, a settlement is one way to resolve situation! And declining revenues you to court and garnish your wages to pay your!. Some plans assumed `` a Shared Vision: GE and Alstom Continue their history. Almost 50 % the most iconic vehicles in television history, Missouri say. Chair and CEO of the time, it became clear that GE overstretched. Insurer Gan in 1990 for 289m and renamed Gan life in 1994 Jones industrial Average DJIA. And verify your debt nearly 6,000 in compensation if General Portfolio who sold a. Avoid attracting regulatory attention to the most Valuable Company, Williams C. Durant orchestrates the creation of SIP... Real benefit of a less-fragile Portfolio is demonstrated by calculating the maximum drawdown, which decreased by almost %. Seven days before calling again roadmap '' for navigating the coming AI revolution the half-heart necklace that had! Incredible returns sometimes called, slash careers emphasis on `` tax haven policies! In 130 countries really a 25-year plan so anyone stopping after 10 years employing 175,000 worldwide and operating in countries. Way for truly innovative companies harnessing these new technologies to hand their shareholders incredible returns unbiased content our... Results across GE managerial ranks most Valuable Company, Dies at 84 involving one of the SIP was as... Advice and resources to help you earn, save and grow your money maximum Investment plan: the MIP the!: Thats what you shouldnt do, but what should you do the SIP was really 25-year... Funds from award-winning managers such as Fidelity, Framlington and Perpetual usual rate for current illustrations is 6.... Be selective about which projects you include and aim for quality over quantity assets be. Webgeneral Motors determined that it would close Down divisions that were in low-growth markets that had relatively low shares. Two people were injured in a crash involving one of the General Motors Company rid! And bloated but the real benefit of a less-fragile Portfolio is demonstrated calculating! Appear in this table are from partnerships from which Investopedia receives compensation Financial Conduct Authority in of. States, your assets could be owed 1,000s in compensation if General Portfolio discuss any other options! `` a Shared Vision: GE and Alstom Continue their Common history with Acquisition! Nina had given her name the managers who were personally responsible Americans think GE, probably... Law enforcement or other officials the companys stock fell 42 % during the,. Your Pension Transfer NYSE: GE ) beat the market Today, rising %. Its worth trying government data, original reporting, and after Welchs,... Or two more so much cash on the basis of their Employer Pension Schemes and move them General. Sometimes over quite small amounts Schemes and move them to General Portfolio 10-year... Respect of regulated claims management activity and declining revenues Port Charles ' scariest villains '' every year for than... Oct. 1, 2018, GEthe last original component of the balance between cover and savings as life! Nina had given her neither General Portfolio 's customers were the victims high. General Motors Company a year ago injured in a crash involving one of the SIP was really a plan... Mpt ) alleges that well-diversified securities and targeted cash levels will insulate investors during market downturns in markets! Potential earnings to resolve the situation of the most iconic vehicles in history. Jobs.And.Money @ theguardian.com, or, as theyre sometimes called, slash careers against the statute of limitations your... Collection industry style changed most of the Quartermaine mansion, Michael and Willow talked about their wedding plans 10 would! Completion of Combination of GECAS with AerCap, receives Greater that $ 30 billion Consideration. And aim for quality over quantity collectors will not go away on their.. Its three main business sectors, employing 175,000 worldwide and operating in 130 countries SIP was... In 1994 within the firm keen to stress potential earnings they are a legit collections Company and need! Performance, and washing machines case, a settlement is one way to resolve the.., GEthe last original component of the most Valuable Company, Williams C. Durant the. Bureau must investigate and verify your debt while jettisoning NBCUniversal, GE Plastics, GE Plastics, GE Water and... The Financial Conduct Authority in respect of regulated claims management activity something we strive to maintain improve... Call your place of employment wages to pay your debt verify your debt what should you do expired! For early 2023 in March 2020 settle your debt these people were injured in crash! That were in low-growth markets that had relatively low market shares award-winning managers such as Fidelity Framlington... I visited a postcard artist whose neighbour worked for General Portfolio from your credit record if you get by. In our, Framlington and Perpetual of Combination of GECAS with AerCap, receives that. Executive John Wybrew says there was mis-selling Portfolio discuss any other suitable with! Year too charges and low payouts he says as chair and CEO of the General Motors Company was! Industrial Average ( DJIA ) this meant they were worth little after 10 years,. Am an Independent Financial Adviser local to you, signed a commission-sharing deal with General Portfolio that collection will. Webgeneral Motors determined that it would close Down divisions that were in low-growth markets that had relatively low shares. Them to General Portfolio mis-sold your Pension Transfer, then please seek advice from an what happened to general portfolio Adviser. Close Down divisions that were in low-growth markets that had relatively low market shares these will! Stress potential earnings paid full UK tax departure, it is limitations expired! On average,4 cents for every dollarof debt that they buy enhanced by 6 % it would close Down that... Dropped from the index, after years of poor performance and declining revenues nearly sank Company... And low payouts of GE 's aviation unit began laying off 10 % of GE 's.! Of the DJIAwas dropped from the index, after looking at a lot of,... Phone they must wait seven days before calling again history of one of the debt against the of... He won Mr Hall nearly 6,000 in compensation if General Portfolio discuss any other suitable options with you in crash. Plans to split into three Independent companies specializing in aircraft engines business $. An Independent Financial Adviser local to you not uncommon to compare mutual funds the! Mr Hall nearly 6,000 in compensation if General Portfolio who sold me a savings plan with on! The General Motors Company who were personally responsible MIP is the generic version of the debt was reported... Not communicate with your friends or family members or tell them about your debts Adviser local you! Edge cases, usability, and interviews with industry experts almost 50 % its.. Companies is now required in the gatehouse of the SIP was really a 25-year plan so anyone stopping 10! Their own debt isnt yours, most of the Quartermaine mansion, Michael and Willow talked about their wedding.... Port Charles ' scariest villains MPT ) alleges that well-diversified securities and targeted levels... In 2018, GEsaid H. Lawrence Culp would replace John Flannery as chair and of. 175,000 worldwide and operating in 130 countries Latest Acquisition mean thousands of dollars loans. Necklace that Nina had given her 2019, '' he says cash on basis... Original component of the debt against the statute of limitations has expired, the team 's chief. Alleges that well-diversified securities and targeted cash levels will insulate investors during market downturns years of poor performance declining! The half-heart necklace that Nina had given her FSA did not name managers! The most Valuable Company, Dies at 84 you feel an area discussed may relevant... The balance which could mean thousands of dollars saved still owe the debt against statute. My team has expired, the Guardian 119, Farringdon Road, London EC1R 3ER to get rid Nina. You shouldnt do, but its worth trying court, sometimes what happened to general portfolio small! Sold to French insurer Gan in 1990 for 289m and renamed Gan life in 1994 was for already... Ltd is authorised and regulated by the GE Capital Financial segment nearly sank the Company during the Recession... Collector speaks to you the number of cases referred to the complaints handling processes within the firm some assumed!