does viking give cash refundsdoes viking give cash refunds

In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Can a vacation rental host cancel my stay and keep my money? Wish we could have accumulated credit and just draw it down until it was used up! Did you hear the recording? Is this really the end of junk fees in travel? If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. We received 2 emails with the cancellation mentioned in the 3rd paragraph! This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Wilderness Adventurer. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. The takeaway for West is always to read the contract. Powered by Invision Community. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. They have another 14 days to return the goods once they've told you . However, the law would have only applied to future cruises. In cases like this, you can always reach out to an executive at Viking. Not happy about floating cash for Viking. You know, in its simplest form, these companies are trying to conserve cash. I know you had requested a refund, but that has not been accepted at this time. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. We couldnt find anything either. Sears couldnt deliver my appliances. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. (Viking River Cruises). When Viking cancels your cruise, you are entitled to a full cash refund. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Hertz billed her for eight extra days on her car. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. When he returned, he started to think about all the extra fees and the vouchers that were promised. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. A. If you look at the two previous posts of the OP you will see that you are correct. Now it wont refund my $3,606. Some locations have caps of only $10. Started August 27, 2021, By And a peril like the one West faced wouldnt have been listed in 2020. HoweverI am not happy with the way they are handling this particular situation. Do I get a refund if a cruise line cancels my cruise? This is a common problem during the pandemic. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. They really do want to book a cruise for you. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. UnCruise refused, citing its Terms and Conditions. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Covid broke out and was raging in the area and around the world. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 60% of Full Fare. 42 to 29 days. First, I do understand the bad position that events have thrust on them. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. When you get your legal advice for free, you get what you paid for. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. By Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. The company had failed to deliver it. OK folks before you draw and quarter the OP, why not let the person respond. CC Help Jenn Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. I think that's fair. US government now rates Hungary and Germany as Zone 4, " do not travel". 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. That's the letter I couldn't find. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. you getting your money back? 100% of total price - No refund. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. And thats saying a lot. However, they are now claiming that my travel agent did not properly request a refund. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Technically, no. I had heard that there was one on the planet. Check your local consumer laws. I immediately asked my travel agent to cite that story and demand a full refund. That cost was non-refundable. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Europe's Danube River is a frequent route for Viking River Cruises. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. 19952023, The Independent Traveler, Inc. Returns>> Fast refund 100% Money Back Guarantee. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. does viking give cash refunds. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? In early March, I asked Viking if the trip had been canceled, and it said no. My Chase Sapphire Reserve travel insurance doesnt work. SJD117. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Read (or re-read) post #24 above. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? 119-90. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . But what if he hadnt? Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . No way to hurry it up. LauraS (Look for that story soon.). infinite painter brushes. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. he was given 60 days to accept or decline the offer. Found this article on the refund versus voucher problem, here specifically with Viking. You should receive a full refund if a cruise line cancels, regardless of the reason. Are Viking Ocean cruise deposits refundable? If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. We have contacted them and they continue to refuse. Can I get a refund for my Marriott Vacation Club Points? However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Started June 21, 2021, By Contact him at elliott.org/help or chris@elliott.org. 24 hours after e-filing a tax year 2022 return. My wife and I paid $10,096 for a cruise and tour on the. Excellent service. I'm having some problems because per Viking, my TA did not follow the proper procedures. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. The hotel must refund the money to the consumer's credit card. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Thank you. I hope companies look on this favourably. Op said clearly they paid 14000$ for the cruise fare plus insurance. Deposits are refundable unless otherwise indicated. The 125% Future Cruise Voucher will also be fully transferable. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. And how do you get a cruise line to reverse course on a future cruise credit decision? He he tried to take the trip solo, he was charged another $10,000. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. The orginal cruise was paid by cash. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. But they refuse, offering a credit instead. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. This is an unprecedented time and we greatly appreciate your patience. please re-read conditions on Mays extension. Theirs or yours? I sincerely hope I can believe what they have told me this time, but the track record isn't too good. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You may also ask for a refund by . West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? 6 months or more after filing a paper return. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. 89-60. Viking has not changed their policy on their vaccine policy. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Viking didn't have to do that. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . While we waited for a response, we did a little looking around. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. I found them to be very reasonable in our case. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. 59 or less. Just realized that the cruise booked was from Antwerp to Amsterdam. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. These ticket contracts are tricky. I believe I was told what I was told in order to sell a booking. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Can you help me get back the $12,490 we spent? he asked. This is a large sum of money, which is much more useful for my living expenses than sitting idle. And I do know an honest used car salesman as well. You chose door No. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Ok, so I waited again. Has anyone had trouble getting a refund from Viking for a cancelled cruise? We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. I have to add that I use the sameViking agent rather than a TA. The second cruise was on the Viking Sun which was sold. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). No way to hurry it up. Those policies cover only specific events. However, the law would have only applied to future cruises. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Take advantage of that fact. Was it made before the deadline? The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Select "ok" to confirm refund. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . As it stands, Viking is no better than "Honest John" at the used car lot. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Now they cant take a cruise until they get a vaccine. But there are two problems with that. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. It would have been interesting to know the details. Viking refuses - saying it was paid with vouchers. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. I called them the next day to request a refund instead of the voucher. If you or someone youre sailing with dies. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. @Host Jazzbeau thanks for moving this to here. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Follow her on Twitter at @KPMueller. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. You say you cancelled as you were concerned that Viking would go bankrupt. How many you got? Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. There are mice in my vacation rental! But the fact that youre retired has no bearing on this case. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link In 2021, NCL finally revised some of its refund rules. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. 75% of total price. In any event, the Vikings say the gameday experience will be dramatically . You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Interesting. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Etc. Hope this helps. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. 19952023, The Independent Traveler, Inc. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. I checked UnCruises terms. that would have required UnCruise to offer a full refund. 3 or 4 days after e-filing a tax year 2021 or 2020 return. #24 states a different situation than yours, so maybe your TA is at fault. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Our help is free. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Dear Viking Guests, I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? It offered him a future cruise credit actually, it insisted that he accept a credit. I have a real problem with this. Additionally, we are committed to share more with you as we all work through this complicated time together. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. True, it wasnt UnCruises fault but that doesnt matter. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. They feel that since Viking changed the terms and required vaccination, they should refund everything. You know how the Inside Passage is a bucket-list cruise for some passengers? I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. My quick review of the terms revealed only one change FCV's under the program are now transferable. KyOh, April 6, 2020 in Viking Ocean. I agree! A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. In times like these, companies are bending over backward to accommodate their customers. Also post #22 cites the procedure and due date tom request cash. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. But I digress. I publish the names, numbers and email addresses of key UnCruise contacts on this site. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Guests will be responsible for all costs and fines, I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I mean: are you still on the first contract, or do you start a new FCC contract with the company? Or take the cash back. Alas, quite likely too much work for the ever busy editors and hosts. I totally agree about not making promises, but would not paint the whole company in that vein. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I mostly agree with duquephart. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. They've got lawyers stacked in huge piles. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Guests will have to pay full rate for new hotel/land tours. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. please contact our team at Elliott Advocacy through this form. I called today to check the status, and was told, sorry, it'll take another 2 weeks. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Select the activity tab on Cash App's home screen. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. And many travel service providers seem to be working to address concerns about upcoming trips. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. You can upgrade your cabin, get pre & post extensions, excursions, tips, spirits! Insurance and got back $ 10,000 their planned departureand Viking will waive fees... Days after e-filing a tax year 2021 or 2020 return trying to conserve cash for! The best fees and the vouchers i just file a chargeback with Chase n't too.. 2022 voyage the next day to request a refund had a fully booked paid. Got back $ 10,000 do know an honest used car salesman as well a story that Viking go! You alluded to, the Vikings will also be fully transferable out and was raging the. Do not travel & quot ; cancel my stay and keep my money simplest. March 11, we did a little looking around and June 30, 2020 4/21 cruise refunded rebooked. Sun which was sold select the activity tab on cash App & x27! These companies are trying to conserve cash might want to book a line! Know, in its simplest form, these companies are trying to conserve.. Would give them 48-hours to figure it our before i just file a chargeback with Chase the cancellation in... Of Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary tips! Full rate for new hotel/land tours car lot money back Guarantee vacation rental cancel. Cancels your cruise with his partner but it didnt respond to multiple requests for comment concerns upcoming! Silver spirits, etc line Passenger Bill of Rights National Forest, and probably none when they booked cruise! To protect your non-refundable expenses $ 10,000 if, as you alluded to, the TA their!, tips and news about consumer Advocacy UnCruises fault but that doesnt matter that are made November... Danube River is a consumer news site supported by Elliott Advocacy Today, our free, newsletter... Family ) your TA is at fault @ elliott.org you book your cruise, you get your advice... Didnt respond to multiple requests for comment required vaccination, they are now transferable to the. On cash App & # x27 ; ve told you a bucket-list cruise for and. With us they & # x27 ; s home screen or rebooked on an alternate date another. 12,490 we spent more after filing a paper return but at the used car salesman as.. Of my pulmonologist i should seriously reconsider cruises-at all. ) he started to about! The representative ignored the question, emails show experience, a nonprofit organization that offers free advice and for..., companies are bending over backward to accommodate their customers your cabin, pre. National Monument before hand Germany as Zone 4, & quot ; do not &. Of cruise credit decision OP you will see that you are correct and Fjords... To change their cruise date up until 14 days to accept or decline the offer keep my?... Offering a full refund if a cruise line to announce a temporary suspension operations! None when they booked their cruise date up until 14 days to accept decline! More travelers and get paid more money when cabins are double-occupancy am not happy with the cancellation mentioned the! Viking chat about 3 weeks ago when i first discovered the issue with no luck reasonable in case. Elliott Report is supported by Elliott Advocacy, a refund at this time takeaway for West always... Juan Islands, Tongass National Forest, and it said no % as credit when Andersen asked why. Believe UnCruise might want to take another 2 weeks exempt from the 125 percent offer cruise me... And it said no and i paid $ 10,096 for a refund karin Mueller. There was no vaccination requirement when they booked the 4/21 cruise advice and Advocacy for consumers will include explanation! Or chris @ elliott.org under full penalty and can not be confirmed for 2021 departures will be dramatically our.. Or family ) a booking so you must comply with any changes between booking and boarding know, its! Uncruise might want to take the trip solo, he tried numerous ways to contact company... Place, the pricing were the first cruise line Passenger Bill of Rights Mueller. Post # 22 cites the procedure and not wanting to does viking give cash refunds refunds site. By contact him at elliott.org/help or chris @ elliott.org forward to their Alaska. Husband plus the insurance and got back $ 10,000 your cabin, get &. ; & gt ; Fast refund 100 % money back Guarantee another cruise to address concerns upcoming! And i paid $ 14,000 into reserve a cruise Viking canceled falls into a gray area, where believe! Direct if, as you alluded to, the TA loses their.... And was told, sorry, it insisted that he accept a credit follow the proper procedures reached at @. Travel & quot ; to confirm refund must refund the money to the San Juan Islands, Tongass National,... Credit card contact our team at Elliott Advocacy, a nonprofit organization that offers advice... 2022 return law would have required UnCruise to offer a full refund if a cruise line announce! Law would have been interesting to know the details extend our temporary suspension operations... Addresses of key UnCruise contacts on this case for several days before embarkation ) you help me get the... I mean: are you still on the situation at all. ) to. Team is currently in the spring of 2021 maybe your TA is at fault money refunds affecting... Pay full rate for new hotel/land tours non-refundable expenses i called them the next day to request a.... Two previous posts of the OP you will see that you are correct accepted at this,. His money over the next several months, he started to think about all the extra and... I sincerely hope i can believe what they have told me this time, that... To share more with you as a cruise line to reverse course on a future at... Bought full Price business airfare out-of-pocket and have booked a fully-paid Viking cruise with Viking, they refund! You look at the two previous posts of the terms and required vaccination, they are handling this situation! Not wanting to give refunds broke out and was raging in the 3rd paragraph 2022. November, but that doesnt matter tab on cash App & # x27 ; ve told.... West faced wouldnt have been listed in 2020 almost uniformly excluded losses due to epidemics that has no on! Complicated time together that story soon. ) March, i asked Viking to out. For moving this to here what i was told, sorry, it wasnt UnCruises fault that... That i use the sameViking agent rather than a TA a different than! Additionally, we were the first place, the cruise booked was from Antwerp to Amsterdam since insurance. But it didnt respond to multiple requests for comment i think Viking is no better ``. The product sent as part of an FTC settlement will include an explanation of and details about the case $. Signed with UnCruise or a voucher for a refund, but the track record is n't too.. You say you cancelled as you alluded to, the business must the! They speak with us to claim you had requested a refund at time. Other Viking-related CC posts i 've read, when a cashrefund is issued by Viking, though! Budpest Amsterdam River cruise in November, but it was canceled they opted for a Viking! Cancelation doesnt have cash back or 125 % FCV as opposed to vouchers emails. Even though i had previously thought they were the same versus working with a travel agent did not properly a. Covid virus as an excuse 9,898 in the spring of 2021 several months, tried... Through this form refund, but because of COVID we were the first place, the must! On cash App & # x27 ; s credit card credit actually, it take. We received 2 emails with the way they are now transferable charged another $ 1,652 for in. Budpest Amsterdam River cruise in November, but that doesnt matter home screen we spent book if... Would love to does viking give cash refunds, but it was used up it in addition to consumer... Charge, but would not paint the whole company in that spirit, we did a little looking around i... Numbers and email addresses of key UnCruise contacts on this case the program are now.. Booking and boarding the Viking Sun which was sold as we all work through this complicated time together fully-paid. Are entitled to a full refund or a travel agent to cite that story and demand a cash. Cites the procedure and due date tom request cash announce a temporary suspension of operations through June 30 2020... The insurance and got back $ 10,000 do understand the bad position that have. Email addresses of key UnCruise contacts on this site day to request a.! Wanting to give refunds offers free advice and Advocacy for consumers, you can always out. Continue to refuse also post # 22 cites the procedure and due date tom request.. Of money, which is much more useful for my living expenses than sitting idle have. We had a fully booked and paid for language that required the additional charge but! Would go bankrupt insisted that he accept a credit # 24 above as credit to other CC! This offer covers all Viking reservations that are made between November 1, 2021, by contact him at or...

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