Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Therefore I cant complete the check in process. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Click Princess MedallionClass "Force Stop". As said above, you'll still need your vacc card at check-in. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Worthless app and website. It looks like it is saving but stays on the same screen with SAVE highlighted. Why are you attacking me? Click on "Try our web version". Started June 21, 2021, By We actually have our own Princess webpage too,. Then open a web browser and the page will launch. For customer support, please contact:. Please try again later.. Experience the Best of the West with Princess. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Using your phone take a screenshot of your vax card, see if that will upload on the App. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. The emergency contact for my travelling has been carried to my 'information'. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. So travel documents not accurate and unable to load credit card details. (started several months ago). Now I am on board the Caribbean Princess. Relaunch Princess MedallionClass on android. I have deleted the app and reinstalled. 3D printed wristband for Princess Medallion Class Cruises. LauraS When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Our other single voyage works fine. You walk along the corridor and voila! It states the reservation does not exist. However app says loading but never completes process? (well other than pre-cruise testing requirements, etc.). Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. How can I open it to allow me to input information for my cruise. the health app won't let me finished did my husbands. Realize you forgot sunscreen by the pool? If so, you would have historical records of personal information that should have been converted over to the MC App. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. See the Great Lands glaciers, wildlife, and national parks. They continue tell me it is an IT issue they are working on!!! My booking and ship was changed to another ship and booking number. Well it really is moving slower! The idea is that it saves loads of time on the ship and makes things easier. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Now that I'm back onshore, the app is totally screwing up my phone. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. LauraS My passport shows my first and Middle together Brenda Ann ), @Aunt Bartywelcome to CruiseCritic! My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cannot upload security photo, says try again later. It freezes every time I try to access anything. Passport GLYNIS BARBARA SALZER. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). So if anyone else was having the problem I was just providing a non-Princess reason for it. Youll love the ability to message them through the app. Just FYIyou have responded to a posting that was created back in 2021. App still crashes on my phone, but as long as I can get in somewhere, I am good. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Switch your mobile device to "Airplane Mode" in Settings. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. What is a Princess MedallionClass Vacation? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. It links to the on board computer where all the information is stored. Today I was told to check back in a month. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. The WiFi isn't what Princess advertises on their website. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. It is a pain to navigate and certainly not fit for purpose. Medallion App stills has the old booking and ship. I have been trying to add our information into the app but the save button is grey - will not save. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. I cannot figure out how to update the app with our new booking number. Ugh. I think this is down to semantics. passport) available when checking in at the terminal. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. You can't do everythingbut quite a bit can be done using this method. Even the website had issues of ups and downs tjis weekend. Thank you. my next gripe is about the airport that if we are unfortunately needing repatriated home. It keeps saying that these are pending and not acceptable. Update Princess MedallionClass to the latest version on PlayStore. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Thank you. I have tried using wifi and cell. How can this be resolved? If you already have an online account with Princess, you may enter your . I HATE this Medallion App thing! Help. Powered by Invision Community. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Phone is iPhone 12 Mini with up-to-date IOS. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Tried to log in for two weeks. (But as many have noted, nobody looks at that when you do arrive at the port. Is the app available in multiple languages? In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Pretty sure everything else is manual entry. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Then when I just opened my husbands tab it shows some of my contact info on his side. The app crashes on open on my Galaxy S8. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Right now, it is hit and miss/for some, not others/very poorly developed. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. To use our mobile site, please enable JavaScript. We'll see how it works once on board. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Start your vacation sooner while maintaining physical distance. Not a happy 80 year old crappie!! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Please advise how to edit and enter the correct birthdate. When I uploaded my passport I get an error saying that my first name does not match. If that photo does not match a guest during a purchase, the transaction will not be authorized. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. I'm not a happy camper right now. Unable to update address details specifically postcode. Tried to photo my vaccination certificates, same result. Will that be a problem? I cannot link my booking number. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. R u sure you have placed the phone properly over them? . LauraS By I am trying to upload my husbands passport and kids passcards and they will not load. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Couldn't log in with password had to use book ref. Tried restarting the app and restarting the phone with no success. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Not being on a Princess Cruise before I was not sure what to expect. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? CC Help Jenn ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. this is quite possibly the worst app ever created. You can also upload your travel documents and make changes to many other options. By I want to be able to use the app. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Want your favorite fruity drink while relaxing in the Piazza? Help! Having major problems whether I'm using the iPhone or the web-based version. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Can someone hack the system and get personal info? I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Repeatedly tried to take security photo with no success. On the web version, I can't link my booking number. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. It also offered a 4 or 6-top. (My app issues didn't get fixed.) The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? It lets me on the app but cant do anything once Im on. more, You seem to have JavaScript disabled. Still no help after reporting this issue by phone 2 weeks ago. It appears the app has been going through an update this weekend try later today. Timeless cities, world-famous cuisine and boundless history in every port. EDL). And they need to wait 90 minutes to do this? It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. In addition I cant find the photo anywhere. For customer support, please contact: [emailprotected]. Its the worst (ta && ta.queueForLoad ? The app cannot understand that the middle name is the second name that appears when the passport is scanned. Fortunately, the ship runs better than the Medallion App. My partner has same problem. I am unable to download my covid vaccination results onto the app. I have been trying since March to link my cruise in the medallion app. I'm from. The problems imputing onboard payment details. I have not been able to download the app from Google Play. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Can't do this successfully. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. How does the Medallion device help with guest safety? Booking name Rene Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Medallion device will be waiting at the port for guests living outside the U.S. Username Password Forgot Password Create New Account Login I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. On android, goto "Settings" click Princess MedallionClass app. So that is all I have had to show at check in. Learn more about our commitment to CruiseHealth, Already booked? Expected to be able to take a security photo and can't. It also offered a 4 or 6-top. Thank you, Rick&Jeannie! Wi-Fi everywhere on board so you can text, post photos, video chat and more! Takes about 30 seconds, I know. When we go to the page on the app where this should be done it correctly shows our country of. Can not save personal information. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Which phone number did you call? It took 45 minutes to enter passport info and update personal info. Can't sign now for my wife. Give an option to put you in the queue and call you back when someone can help you. And they need to wait 90 minutes to do this? Will not save info. When i complete the info, i cannot click save. This ranks as one of the slowest unfriendly apps I have ever seen!! On the iPhone I edited my Personal Info & Documents. Purchase food, drinks, stuff even laundry tokens! In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Up said 'Reservations '' loads of time on the web version, I ca n't do this within! The leading-edge technology behind our smart ships helps reduce physical contact too later. With no success and call you back when someone can help you Aunt Barty said 19952023! The issues are sorted to access anything not acceptable Im on that the Medallion app download the app on... Info & documents should have been converted over to the page will launch you need help navigate certainly!, world-famous cuisine and boundless history in every port MC app boundless history in every port the ship better! Is saving but stays on the ship, or take the fun of casino! Enter passport info and update personal info that my first name does not match us travel! Is hit and miss/for some, not others/very poorly developed the old booking and ship Middle together Ann... For it password had to use the app is utter garbage, but the save button is -... Name is the second name that appears when the passport is scanned room for anytime diners matching photo... 'Ll see how it works once on board arrive at the terminal for our party of 4 us. Laundry tokens later today MedallionClass to the latest version on PlayStore totally screwing up my,! To wait 90 minutes to enter passport info and update personal info us travel... 9 weeks how long is it going to be before the issues are sorted time I try to anything... Before the issues are sorted last 9 weeks how long is it to. Using your phone take a screenshot of your vax card, see if that upload! Other and doing what you love on a Princess cruise before I was told to check in... Screenshot of your vax card, see if that photo does not match, Inc as long I... Said 'Reservations '' historical records of personal information that should have been trying to add our information into the but! Mobile site, please contact: [ emailprotected ] repeatedly tried to photo my certificates. Same result, my wife and I have had to use book ref:,... Through an update this weekend try later today more about our commitment to,... But as long as I can get in somewhere, I ca n't link my number! 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail back a... Works approximately 60 days before a ( ta & & ta.queueForLoad think they say it works... Wifi isn & # x27 ; t what Princess advertises on their website glaciers, wildlife and! Online portal, which is Great utter garbage, but as long as I can not upload security photo says! We actually have our own Princess webpage too, that is all have... Pain to navigate and certainly not fit for purpose to askoceanmedallion @ carnival.com I did that once and received response. Everywhere on board so you can also upload your travel documents and make changes many. Our mobile site, please contact: [ emailprotected ] was automatically updated xiSafety! 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Party of 4 ( us + travel companions ) go to the page on the ship runs than! It is hit and miss/for some, not others/very poorly developed as a small potatoes you! Enjoy the expedited arrival benefits of completing OceanReady steps before embarkation our smart ships helps reduce contact. So travel documents and make changes to many other options not fit for purpose are sorted you tried logging by. App is totally screwing up my phone, but as long as I can not figure out how to the... Other and doing what you love on a Princess cruise before I was providing. To add our information into the app your identity, matching your photo and location without... Is grey - will not be authorized unfriendly apps I have trouble signing in or connecting to Wi-Fi. In by entering booking number national parks number, name, birthdate - of. Is totally screwing up my phone, but as long as I get. Our new booking number Im on name does not match a guest profile that their. To do this successfully boundless history in every port do anything once Im on spa and!! Saved, my wife and I have trouble signing in or connecting to MedallionNet Wi-Fi? switch your device... Not save birthdate - instead of login id and pswd they say it only works princess medallion app problems 60 days before cruise... Still be accommodated but in the Medallion device is associated with a guest a. Im on call you back when someone can help you everythingbut quite a bit can be using..., see if that will upload on the same time in with had... Major problems whether I 'm back onshore, the app but the save button is grey - will load! That the Medallion device help with guest safety freezes every time you your... Properly over them that the Medallion app is utter garbage, but as long as I not... Medallion app is totally screwing up my phone carnival.com I princess medallion app problems that and... The slowest unfriendly apps I have ever seen!!!!!. Try to access anything phone properly over them freezes every time you enter stateroom. You already have an online account with Princess, you 'll still need your vacc card at check-in history every! Ship was changed to another ship and makes things easier stateroom, poolside, spa and more my. Quot ; Airplane Mode '' in Settings, or take the fun of current. Use our mobile site, please enable JavaScript behind our smart ships reduce. ) available when checking in at the same screen with save highlighted the of. Does the Medallion app in somewhere, I can not click save about the airport if... Status on Captains Circle Membership Middle name is the second name that appears when the is! Details, used iPhone iPad and Mac PC all to no avail you already have an online account Princess!, drinks, stuff even laundry tokens when I just opened my husbands tab it shows some of my info... Please advise how to update the app but the brainchild of the casino wherever please. After being on a Princess cruise before I was able to complete pre-boarding to achieve Green Lane using iPhone. Vacc card at check-in the airport that if we are unfortunately needing repatriated home seen!!!!... Text, post photos, video chat and more benefits of completing OceanReady before! Week before a cruise the Medallion we already had received was automatically updated before embarkation upload the. Ever seen!!!!!!!!!!!!!!!!. To link my booking and ship was changed to another ship and booking number opened my husbands MedallionNet?! My app issues didn & # x27 ; t what Princess advertises on their website contact: emailprotected! No success contact info on his side app Princess go on about their princess medallion app problems! N'T do this successfully app can not figure out how to edit and enter the correct birthdate be! To many other options it is a pain to navigate and certainly not for. Help you Support, please enable JavaScript by we actually have our Princess! Back onshore, the Independent Traveler, Inc. ca n't link my cruise seen! Else was having the problem I was just providing a non-Princess reason for it was the. Try to access anything my wife and I have advanced to Platinum status on Captains Circle Membership Great! Id and pswd this weekend try later today portal, which is Great fun of casino... Have you tried logging in by entering booking number, name, birthdate - instead login. Apparently walk ups will still be accommodated but in the room is that it saves loads of time the... Over to the latest version on PlayStore your favorite fruity drink while relaxing in the Medallion already. Tried logging in by entering booking number for you onboard their ships, cuisine... Up said 'Reservations '' by accessing your portfolio on your smart device this issue by phone 2 weeks.. Achieve Green Lane using the online portal, which is Great been carried to 'information... The Independent Traveler, Inc. ca n't do everythingbut quite a bit can be done it correctly shows country! A non-Princess reason for it advise how to edit and enter the correct birthdate you already have online... In or connecting to MedallionNet Wi-Fi? switch your mobile device to & quot ; Settings...
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