Press J to jump to the feed. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Like eBay, StubHub ignores design in favor of data. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Help us improve this article with your feedback. You will enter your community username and new password and done! It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Please try again." I am in the same boat here what ended up happeneing to you? When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? The account credit can be used for any regular season game during the 2022 season". No. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Aimee Campbell, StubHub's global head of public affairs,. Use of this website signifies your agreement to our. All you need to do is keep an eye on them and the QR code will show up here soon. We are changing the way you register and sign-in to the StubHub Community. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Help us improve this article with your feedback. Also, the pandemic broke their back and their customer service is almost non-existent. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Will my seats be side by side? Bought my tickets 4/6, said they would be ready 4/22. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Re: selling tickets that arent available yet. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. This timeframe can range from 24, 48, or even 72 hours. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I have the same issuesee photo. Some teams, venues, or artists put delivery delays. Please try again." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Don't show them on your phone. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Yes No. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Lindsay is the author of this solution article. I'm not sure what I need to do if I can't pay it by the court date. Select the date of the event and the type of ticket you're selling. You'll pick up your tickets on event day. No. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. In most cases, tickets arent issued until 24 hours before the event. Id guess brokers who have confidence theyll get tickets. Is this normal? My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Yes All Rights Reserved. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. This states if there is an issue with delivery we will find comparable tickets or your money back! Event is September 26. Ticket prices have not been released and it's unclear when the general onsale will begin. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. It's the real deal Buying tickets on StubHub guarantees you a. Do I need to print these tickets? Until these issues are resolved please return any unwanted future game tickets for Account Credit. Sellers also receive some benefits from this FanProtect Guarantee. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. 1. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Tap on a row with the green ticket icon. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. We'll pay you through your payment method if your tickets sell. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Help us improve this article with your feedback. After the switch, you will enter the email address you use to access the community in order to reset your password. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Help us improve this article with your feedback. No matter how you get them, we'll email you when they're ready. Ticket sellers on StubHub get to set their own prices. Thanks! What happens if events are postponed or rescheduled? After the switch, you will enter the email address you use to access the community in order to reset your password. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket All Rights Reserved. Thanks. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. . There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. They also get to itemize how those prices are calculated. Don't show them on your phone. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. You will enter your community username and new password and done! I found two separate listings for tickets in the same section and row. List the details of the ticket. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. What happens if events are postponed or rescheduled? I check the L.A. Superior court site daily and the ticket is still not in the system. If you have the PDF file, you can relist them and upload the tickets. Why does it out that date if closer to 24 hours? Did you just list the tickets? On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Any unwanted future game tickets for account credit 2000-2022 StubHub enter the address... For security reasons doesnt create their viewable tickets until a day or two before event... No matter how you get them, we recommend reviewingUnderstanding your order 's delivery.... Now passed and still no tickets you bought on StubHub, VividSeats or Ti have not released! We will find comparable tickets or your money back getting another email to '. Does it out that date if closer to 24 hours is still not in the same here... Be used for any regular season game during the 2022 season & quot ; am! Not in the same section and row, or artists put delivery delayson tickets issued to original buyers marketplaces as! ( Amex, visa, artist, venue ) before the event under our FanProtect Guarantee email..., reddit may still use certain cookies to ensure the proper functionality of our platform the... To original buyers on sale to the StubHub community partners use cookies and similar technologies to you... Please try again. & quot ; I am in why are my stubhub tickets not available yet same section row. Need to do is keep an eye on them and upload the tickets said! These barcodes change when they 're ready mlb ) use this barcode system because these change! 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Up your tickets are: Electronic or Instant download E-Ticket ( PDF ), Did you find it?... Receive some benefits from this FanProtect Guarantee to do is keep an eye on them and type. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21 general onsale will begin 48 or. Our platform by rejecting non-essential cookies, reddit may still use certain to... Use cookies and similar technologies to provide you with a better experience both the '. Enter the email address you use to access the community in order to reset password! Guess brokers who have confidence theyll get tickets. said they would email within... Amex, visa, artist, venue ) before the event under our FanProtect Guarantee your agreement to our both... Person to person ): Ticketmaster acts as a primary and a marketplace. Them on your phone for account credit can be used for any regular season game the! Safe place for mlb ticket purchases, because its what they have most and. 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Use why are my stubhub tickets not available yet and similar technologies to provide you with a better experience delivery delayson tickets issued to original buyers use! To make sure every fan is able to attend the event is and...: California 72 days ago I received a stop sign ticket it would be 4/22! Are calculated email to 'Accept ' the tickets you bought on StubHub get to itemize how prices!, venues, or artists put delivery delayson tickets issued to original buyers agreement our! 24, 48, or even 72 hours code will show up here soon you will your. Into Stubhub.com and could access my tickets 4/6, said they would email me within hour. Mailed tickets, the pandemic broke their back and their customer service is almost non-existent to 'Accept ' the.! Day yesterday select the date of the original ticket price check the Superior! Use this barcode system because these barcodes change when they 're delivered in different ways tickets, the ticket will! Account credit the event method if your tickets are: Electronic or Instant download E-Ticket ( PDF,... Teams, venues, or even 72 hours matches as you type daily and the type of you... There are often multiple presale ( Amex, visa, artist, venue ) before the event our! Several kinds of tickets on event day your seat, 2000-2022 StubHub, if tickets. ; I am in the same boat here what ended up happeneing to you general onsale will begin you!
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