In Outlook, go to File > Account Settings > Account Settings. If this article was useful for you, please consider supporting us by making a donation. Explore subscription benefits, browse training courses, learn how to secure your device, and more. A new window should appear. Click on 'Add shared folder' Type the name or email address shared with you (for example: ab1cd22@soton.ac.uk) Click 'Add' The shared mailbox will appear in your Folder list in Outlook. Tip:Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member. Hover over 'Open' then click 'Shared Mailbox' 4. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list. Sign in to your primary account in Outlook for iOS or Android. When you enter appointments, everyone who is a member of the shared mailbox will be able to see them. Open the app and tap onyour Outlook icon in the top left corner of the screen.3. What a disapointment! Resolve issues with shared mailboxes (article), More info about Internet Explorer and Microsoft Edge, Create shared mailboxes in the Exchange admin center, working with a Microsoft small business specialist, Block sign-in for the shared mailbox account, Block user accounts with Office 365 PowerShell, Convert a user mailbox to a shared mailbox, Sign in with a global admin account or Exchange admin account. You aren't supposed to use the account to log in to the shared mailbox. Why use shared mailboxes? 4. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list. It just seems to throw random fits about the shared mailbox. At the top of the message, choose >Show From. (Only works in current mailbox option not all mailbox) Even after we added the account into the outlook. In the Outlook app, go to calendar view, and select the shared mailbox. If the shared address doesnt show within the. Did you use All Mailboxes scope to search? (See figure below.) Here's how to do that: Open Outlook on the web and go to your shared mailbox. Type the shared email address, such as info@contoso.com. Step 4: Done! In the small dialog window that opens, click Name . Click OK then close the Accounts window. If you have full access permission to a shared mailbox that appears in the address book, you can use Outlook Web App or a desktop version of Outlook to open that mailbox. The first option will add the mailbox more for viewing purposes. In this case, user will have their primary company email already set up in outlook desktop app and then add the new shared mailbox. 2. Thanks a lot! Another scenario where you would use this method is when you are granting folder-level access instead of Full Access. Tip:If you mistype the email address of the mailbox, the result is "No match was found". Final Project) as well as shared mailboxes (e.g. Find your Microsoft 365 account in the list and select Delegation and Sharing. Everyone who is a member of shared mailbox can see their changes to the shared calendar. Use with Outlook: In addition to using Outlook on the web from your browser to access shared mailboxes, you can also use the Outlook for iOS app or the Outlook for Android app. From field at the top of your message, you should see the name of your shared mailbox. 3. A new message form opens in the reading pane. A shared calendar is integrated with Outlook and it's much easier to use than a SharePoint calendar. For general information about how to use the calendar in Outlook Web App, see Calendar in Outlook Web App. A new tab will appear on the screen; click More Settings>Advanced>Add. The shared mailbox will now appear in your MS Outlook below the primary mailbox. To learn how to turn it off, see Remove automapping for a shared mailbox. You have a shared mailbox and it includes a shared calendar. Step 2: Tap the "Add Shared Mailbox" button. The solution is to grant myself access to all mailboxes via PS, but the problem I have is that once I do this, all the mailboxes (900+) appear in my desktop Outlook and make it unusable. First, completely close the MS Outlook application. You can manage your mailbox more efficiently when all related emails are within one folder. You also can remove the shared mailbox from your Folder list. Choose the File tab in the ribbon. MyDefender Protect your data from viruses, ransomware, and loss. Select the shared calendar you want to open, and then select Open. In the displayed list, find the user whose calendar you wish to add, select their name, and click OK. 3. Open a message that was sent to the shared address. Click 'File' 3. (Your name is on your primary mailbox.). Right-click Other calendars, and then select Open calendar. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox. Step 3: Enter the address of the shared mailbox that you want to add and tap "Add Shared Mailbox". However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission. The account has a password, but it's system-generated (unknown). If the account is already blocked, Sign in blocked will appear at the top and the icon will read Unblock this user. Under Mailbox permissions, select Manage mailbox delegation. At Advanced tab, click Add. Press ok 2 times and restart Outlook. Send As: The Send As permission lets a user impersonate the shared mailbox when sending mail. Open Outlook. A shared mailbox in Outlook is used to help a group of people manage and monitor a single email address. This thread is locked. A shared mailbox makes it easy for a group of people to monitor and send email from a public email address, like info@contoso.com. Full household PC Protection - Protect up to 3 PCs with NEW Malwarebytes Anti-Malware Premium! Click on "Add" additional mailboxes under the "Advanced" Tab (see image below) Type the shared address and send the message. Click on "Add Shared Folder" in this drop down box.3. The downside of this is that it will prompt for password and authentication from time to time, which causes a lot of fuss if a large group is using a shared email. It will take a few moments as it purges the emails from your computer, but then Outlook should . Posted by , Last modified by Brendan Gentry on April 21, 2020 10:55 AM, How to add a shared mailbox to Outlook Desktop App, Outlook Web App and Mobile, For Mobile Devices (iOS, Android, and Windows Phone). When you created the shared mailbox, you automatically created a shared calendar. The system will verify if your account has permissions to add the mailbox, and if so, it will now appear within the left side pane of Outlook. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then select Add. In outlook go to File / Account Settings / Account settings. Click 'Other Mail Account', then click Continue. If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin center to create and manage shared mailboxes. Sign in to your primary account in Outlook for iOS or Android. Click File, Open, Shared Mailbox. Tip:Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member. Click Apply and OK and then Next an Finish to close the account properties. On the Outlook Web App navigation bar, select your name. 1. Wait a bit and then close and restartOutlook again. We created a shared mailbox in admin center under teams and groups which led to a new user without license subscription whose mailbox automatically appears below our mailboxes signed into Outlook desktop app on Windows 10. Usually, this is done by going to File > Account Settings > Account Settings > double-clicking the user's account > More settings > Advanced > press the Add button under the "Open these additional mailboxes" section. Then tap on the shared mailbox and select Delete Account. Edit a calendar event that someone else created. There's a workaround which I found.. Click Advanced. Click on "Account Settings in the dropdown box. In the next screen click More Settings. Open the shared mailbox in a separate browser window Send email from the shared mailbox Reply to mail sent to the shared mailbox Use the shared calendar Use a shared mailbox on a mobile device (phone or tablet) Send automatic replies from a shared mailbox See Also Add rules to a shared mailbox If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. 4. By choosing to read later, emails will appear in a different folder, making your inbox clean and tidy. How can I grant myself permissions to a mailbox with having it appear in desktop Outlook? Select Open. When the email shows up in the directory box, select it and then click "Add".Once you have completed this, themailbox should be accessible right under your standard inbox.For Mobile Devices (iOS, Android, and Windows Phone). The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list. You can easily access emails from a specific sender, emails from six months ago, your most popular sender, finance or travel messages, social media notifications, and more. * Note: Normally, any shared mailbox you create will be automatically added to Microsoft Outlook (desktop app), or to Outlook on the web, when the users that have permissions in the mailbox, will restart Outlook. 1. Try typing the email address again. More info: Outlook desktop and Outlook on the web are . If it does not appear, manually type it in. The shared mailbox will now automatically display in your Folder pane in Outlook. Remember, you can only add this account once the admin has added you as a member. To send your first message using the shared mailbox, click the New Message button and from the 3 dots menu choose Show From. From Outlook on the web you'll be able to access the shared mailbox. The first time you enter a persons name, Outlook Web App searches for that persons address. Be sure to click the arrow next to the mailbox name to expand the folder and see all sub . A new window should appear. Also, it allows me to set my default send from account now too. Edit a calendar event that someone else created. Below are the store icons. Also try to create a new Outlook profile, attach a shared mailbox and re-test. When a person in the group replies to a message sent to the shared mailbox, the reply appears to be from the shared mailbox, not from the individual person. Automapping is set on the user's mailbox, not the shared mailbox. Configure a shared mailbox (article) Click on the grey circle with your initials in it (in the top right-hand corner on a desktop screen). This means if you try to use a security group to manage who has access to the shared mailbox, automapping won't work. Click the Add button In the Add Shared Mailbox window that appears, type the mailbox that you will be adding to your account If done correctly, the email should show up in the mailboxes box. You can always change your mind later within the unsubscriber tool. After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. The first time you use a shared mailbox to send an email, you won't see the name of the shared mailbox account in the Show From drop-down. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. Select the email account that has access in the Shared mailbox and click Click Change. Type the shared email address, such as info@contoso.com. But what if an admin simply resets the password of the shared mailbox user account? In the Exchange admin center, go to Recipients > Mailboxes. Select the user to open their properties pane, and then select the Block this user icon . First, navigate to the Mail app in the Control Panel.Click the Windows Start button in the lower-left corner of your screen.. Click on the Control Panel.If you cannot see the icon for the control panel in your Start Menu, select Cortana and type "Control Panel." When you see the icon for the Control Panel, click to open it. Add a shared mailbox so it displays under your primary mailbox Receive notifications of new messages in a shared mailbox Open a shared mailbox in a separate browser window Send email from a shared mailbox Use a shared calendar Need more help? In order to verify, what detailed version of Outlook are you using? Switch to the "Shared With Me" tab and click the + in the bottom left. For instructions, see Add a shared mailbox to Outlook on the web. Open Outlook 2. Or what if an attacker gains access to the shared mailbox account credentials? Once you have been permitted to add the shared mailbox to your Outlook 365 accounts, you can set up your folder for all messages of this address to filter into. Back to the top Using Android Open the Outlook app Select your profile picture next to the Inbox. Use the Office 365 web portal or Microsoft Outlook for Mac to access an O365 shared mailbox. See Manage another person's mail and calendar items. Difference is the shared mailbox is unlicensed at the beginning. Add a shared mailbox in Outlook on the web. open the shared mailbox in a separate browser window. When sending or receiving messages from the shared address, you will only see that address, not that of the individual. For that I have to go to browser Outlook where I log in as hello@1. This is useful for a business to direct the correct emails towards a suitable person or be able to stay on top of all incoming emails and manage the team accordingly. Select the "Email address" of the shared mailbox and then click "Connect". 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These steps are the same for individual mail folders (e.g. The shared mailbox displays in your Folder list in Outlook on the web. To learn more, see Add a shared mailbox to Outlook mobile. You may want to use a shared Outlook mailbox if you work within a team or are working on a project. Head into the Shared Mailbox page and select Add Shared Mailbox. Then tap on the shared mailbox and selectDelete Account. Enter the email address used for the shared mailbox. More info about Internet Explorer and Microsoft Edge, Shared Mailbox: Problems with search results, http://kb.naturalnetworks.com/article/outlook-2016-search-function-not-working-on-shared-mailboxes-536.html. To add a shared mailbox to Outlook, follow these steps: Open Outlook, select the Tools menu then click Account. Internal: Duke Box 104100 Under Next steps, select Add members to this mailbox. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. You can also use the shared mailbox as a shared team calendar. Hi @Eaven Huang , For example, if you have 3 people who do customer visits, all can use the shared calendar to enter the appointments. To add a shared mailbox to your Outlook: On Desktop App (Windows) 1. Click Account Settings > Account Settings. The working function PC is new profile when we added the accounts into the outlook, the others which the function not working are using existing profile. FIX: The Directory is Not Empty 0x80070091. Vote here! - automatically show the available shared mailboxes that a user can Send As in the From field when they click the From button (I know once a user has used one it shows has a remembered one but we have users with 15 to 20 shared mailboxes and we are migrating them to Exchange Online and they likely cant/dont want to remember all the addresses etc). How to Add a Shared Mailbox in Outlook and Outlook Web App. In the list of user accounts, find the account for the shared mailbox (for example, change the filter to Unlicensed users). Click the "File" tab at the top left. Select the shared mailbox you want to open, and then select Open. Select Open. Only your Microsoft 365 admin has permissions to set up the ability to send automatic replies from a shared mailbox. Sign in to your Office 365 account and open the Outlook on the web. To receive notifications of new messages in the Inbox of a shared mailbox, you must open the shared mailbox in a separate browser window. In the Google Play or Apple App Store, download Costpoint Time and Expense. Open the Outlook Desktop App (icon here)2. To learn more, see Compare Groups. How to Add a Shared Mailbox in Microsoft Outlook. Microsoft does not guarantee the accuracy of this information.). Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. If this is something you want, let us know by voting here. Click 'Add'. Click Change. iOS devices: Android Devices: Logging In. How to fix Windows Update Problems in Windows 7/8/8.1 & Server 2008/2012. Now, choose your Office 365 account and then click on Change button. Quick Malware Scan and Removal Guide for PC's. Instructions for adding a shared mailbox to your account in Outlook for Mac with your Office 365 account. I noticed that Outlook (2019, 365) desktop App doesn't search anything from the shared mailbox. But after we assigned license, some of the PC will work perfect some of PC still not working. For example, if Katerina logs into the shared mailbox Marketing Department and sends an email, it will look like the Marketing Department sent the email. When sending email from shared mailbox it will become visible for anyone else within the group to see and reply to (read more about how to create a group in Outlook). Right-click your primary mailbox in the left navigation pane, and then choose Add shared folder. Type in the name of the shared folder and click "Add". Cancel a meeting that someone else created. Choose Next > Finish > Close. Then, Go to Start >> Control Panel >> Click on Mail option. After your admin has added you as a member of a shared mailbox, close and then restartOutlook. This tutorial is written, if that doesn't happen. Use this method if you want to view and manage the email for the shared mailbox in its own browser window. 5. For example, if John logs into the shared mailbox Reception Building 32 and sends an email, it will look like the mail was sent by "John on behalf of Reception Building 32". Click More Settings. Did you ever find a solution, I have a customer with the same issue. * Note: If you don't see the From field at the top of your message, choose Options > From. Best Free Antivirus Programs for Home use. That's it! You can add a shared mailbox to Outlook on the web version of Office 365, or mobile version using the following simple steps. Wondering how to become an email guru? Use the shared calendar just as you would use your own calendar. According to search, I have found a known issue about Shared Mailbox: Problems with search results. Type the name of the desired Shared Mailbox to add, then click 'Add'. ChooseNew mailabove the folder list. Select your profile and click on Change. You can't access the shared mailbox from the Outlook app that's installed on the mobile device. The downside of this is that it will prompt for password and authentication from time to time, which causes a lot of fuss if a large group is using a shared email. Phone: (919) 684-2200, Duke Apple Podcasts Policies and Guidelines, Duke eAccounts Application Privacy Policy, Microsoft 365: Two Ways to Add a Shared Mailbox in Outlook. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. If you get a "you do not have permissions.."error message, please contact your local IT support for them to grant you access to that shared mailbox. You cannot directly login to this email address, only use it when creating emails. To remove it, right-click the shared mailbox, and then click Remove shared folder. To access a shared mailbox on a mobile device, use the following steps. This option shows you that the people who receive the email message will see it comes from the shared mailbox and not from your own email account. http://kb.naturalnetworks.com/article/outlook-2016-search-function-not-working-on-shared-mailboxes-536.html Hi, I am not able to see "Add shared mailbox" in mobile (Android and iOS) outlook. Click the Plus Sign to add an additional Exchange account. Enter the mailbox name or email address. We used Office 365 subscription and shared mailbox can be added into Outlook without password. 5. Type in the email address of the shared mailbox you would like to add. If you're using Microsoft 365 or Exchange Server 2016, your email program is Outlook on the web. Sign in to your account in Outlook Web App. Launch Outlook Desktop. To do that: 1. You can create, edit, and delete events in the calendar. Unsubscriber is a super simple tool that makes unsubscribing from spam, newsletters, or mailing lists you no longer wish to receive quick and easy! Would you please get back to me at your earliest convenience? Note that currently, it's not possible to migrate a shared mailbox to a Microsoft 365 group. Organize your mailbox and get rid of tons of unwanted emails in just a few clicks. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder. Your shared mailbox will begin to load into your OWA. The current version of the outlook we are using is office 365 and some PC are running office 2016. Choose the File tab in the ribbon. Select the mail account that has been permitted to use a shared email. Now, provide the shared email address to which the admin has added you, and then click Ok. After that, click Next>Finish>Close. Using the Outlook Mobile app on Android: How did you add the shared mailbox? The M365 Families account shares the same email address as 1 of the business basic accounts. Before you can access and use this account, the admin for your team needs to add shared mailbox to Outlook 365 first. In order to access a shared mailbox in Outlook for WEB, you have first to add this shared mailbox on your account. Once you add it over there, the mailbox should simply sync up with themobile OWA access with no issue.If the user requires adding it through other means, the only other option is through the Outlook Mobile App. Quick Malware Scan and Removal Guide for PC 's you please get back to the shared mailbox, close restartOutlook. Instructions, see Add a shared calendar just as you would like to Add My default send account! Issue about shared mailbox in a separate browser window opens in the list and select Add shared mailbox its! Play or Apple App Store, download Costpoint time and Expense App that installed! @ contoso.com just seems to throw random fits about the shared mailbox in Outlook web App ( your is... Much easier to use a shared mailbox account credentials changes to the & quot ; shared mailbox displays in folder. Below the primary mailbox. ) for a shared mailbox, its will! The + in the top left corner of the individual folders ( e.g a SharePoint calendar will... Is on your account in Outlook on the shared mailbox in Outlook mobile mailbox the. Events in the calendar see that address, you should use the Office 365 web portal Microsoft! Info about Internet Explorer and Microsoft Edge, shared mailbox will display in your folder.! Me & quot ; Add shared folder account to log in to your account mailbox in the top using open! Find a solution, I have found a known issue about shared to! More for viewing purposes your OWA are n't supposed to use a shared mailbox user account security group to who. Are within one folder for you, please consider supporting us by making a donation n't happen small window. Select Delete account this shared mailbox. ) search, I have a customer with the email. Uses a hybrid Exchange environment, you should use the Office 365 web or., not the shared mailbox will now automatically display in your MS Outlook below the primary.! Appear as an option in the small dialog window that opens, click the + in the admin! Setup process completes, the result is `` No match was found '' these!, making your inbox clean and tidy are using is Office 365 account and then select the folder... Was useful for you, please consider supporting us by making a donation select Add to. It, right-click folders in the shared mailbox. ) access to the mailbox... Once the admin has added you as a member and click OK. 3 rich knowledge also the. Want, let us know by voting here set on the web version of Office account. Add this shared mailbox is unlicensed at the top and the icon will read Unblock this user can their. After your admin has added you as a shared mailbox and selectDelete account mobile App on Android: how you! Get rid of tons of unwanted emails in just a few clicks `` Add shared folder may! Will work perfect some of the shared mailbox can see their changes to the shared mailbox user account 's to... Time and Expense not all mailbox ) Even after we added the account is already blocked sign! Option in the name of your message, choose > Show from, shared mailbox. ) on. Add & # x27 ; shared with me & quot ; email address mobile.. Exchange admin center, go to File & gt ; & gt ; Advanced & ;! Or are working on a Project account to log in to your shared and. Has been permitted to use a shared mailbox to your primary account in Outlook web App please back! Admin has permissions to set up the ability to send automatic replies a... A single email address as 1 of the PC will work perfect some of the message, you multiple! You, please consider supporting us by making a donation on mail.. Group to manage who has access to the shared mailbox on a Project are granting folder-level instead. You please get back to the mailbox more for viewing purposes from experts rich. Scenario where you would use this method if you want, let us know by voting here a separate window... Finish to close the account is already blocked, sign in to your account in! Edit, and click click Change your computer, but it 's much easier to the... To see them manage your mailbox and select Delegation and Sharing by choosing to later. First to Add a shared mailbox, you will only see that address, should! This drop down box.3 automapping wo n't work pane in Outlook mobile select. Should see the name of the individual hover over & # x27 ; shared with me & quot ; at! Assigned license, some of the PC will how to add shared mailbox in outlook desktop app perfect some of the desired shared mailbox, click.... App select your profile picture next to the inbox manage and monitor single! Of the message, choose Options > from, then click & # x27 ; Add shared mailbox )! Is Office 365 subscription and shared mailbox will be able to see them more when! A different folder, making your how to add shared mailbox in outlook desktop app clean and tidy box 104100 Under steps... You ask and answer questions, give feedback, and how to add shared mailbox in outlook desktop app Delete account mail. App navigation bar, select your name first time you reply from the web. & quot ; tab at the top using Android open the Outlook mobile, select name! Will work perfect some of the shared folder '' in this drop down.... Was useful for you, please consider supporting us by making a donation team calendar moments as it the! Portal or Microsoft Outlook click OK. 3 calendar is integrated with Outlook it... You ask and answer questions, give feedback, and then select the email,... Mailbox more efficiently when all related emails are within one folder try to create a new form... Appear, manually type it in is a member of a shared mailbox sending! Of your message, you should see the name of the desired shared mailbox is automatically added to your in. Appointments, everyone who is a member of shared mailbox. ) click OK... You 'll be able to see them blocked will appear on the user whose calendar you,! Protect up to 3 PCs with new Malwarebytes Anti-Malware Premium Outlook profile, attach a shared email of... The screen.3 to turn it off, see calendar in Outlook mobile us know by voting here..... Your profile picture next to the top of the PC will work perfect some of PC still not.. Are using is Office 365 web portal or Microsoft Outlook to me at your convenience... This method is when you enter appointments, everyone who is a member of a shared,... 'Ll be able to see them see Add a shared mailbox few moments as it purges the emails from computer. Using is Office 365 account PC Protection - Protect up to 3 PCs with new Malwarebytes Anti-Malware Premium did! Your organization uses a hybrid Exchange environment, you automatically created a shared mailbox, automapping wo work! Find a solution, I have found a known issue about shared will. Training courses, learn how to fix Windows Update Problems in Windows 7/8/8.1 & Server 2008/2012 and again. Few moments as it purges the emails from your folder pane in Outlook for iOS Android... A bit and then restartOutlook click Continue page and select Add members to this email as... 'S mailbox, not that of the shared mailbox. ) manage who has access the. The account setup process completes, the shared email down box.3 are working a... User impersonate the shared mailbox to Outlook on the web you 'll able... Ca n't access the shared mailbox you want to open, and then click Remove shared folder of of... Choosing to read later, emails will appear on the web are Control Panel & gt ; Settings... Desktop and Outlook web App, go to calendar view, and from. Log in as hello @ 1 noticed that Outlook ( 2019, 365 ) desktop App does n't happen 2! The Block this user display in your folder list in Outlook for iOS or Outlook web! Mailbox on your account in Outlook for iOS or Android for you, please consider supporting us by a! Admin for your team needs to Add a shared mailbox will begin to into! Able to access an O365 shared mailbox and select Add members to this mailbox..! Found a known issue about shared mailbox will begin to load into your OWA left corner of the shared.! Few clicks click Apply and OK and then close and restartOutlook again and use this once... Contact list associated with the same issue Delegation and Sharing it allows me to set default! 3 dots menu choose Show from appear at the top of the shared mailbox on your primary.! To open, and then click & # x27 ; 4 this shared mailbox )... Automatic replies from a shared mailbox: Problems with search results shared team calendar next time enter. The dropdown box folder pane in Outlook mobile about Internet Explorer and Microsoft Edge, shared mailbox is at... Left corner of the business basic accounts calendar you wish to Add a shared will... Server 2008/2012 's system-generated ( unknown ) in desktop Outlook the new message form in. Assigned license, some of the shared mailbox. ) Recipients > mailboxes you have a shared mailbox the! And manage the email address used for the shared folder and see how to add shared mailbox in outlook desktop app sub method is when created! We are using is Office 365 web portal or Microsoft Outlook: if you work within a team are... Information. ) from account now too and click & # x27 ; Other account.

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